Online Sales and Support Agent

1 day ago

Calgary, Canada Trail Appliances Ltd. Full time

**Who we are**:
At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

**The position**:
As a key part of our customer experience team, this role supports Trail Appliances’ commitment to delivering top-notch service by assisting customers through live chat and other channels, handling inquiries, and processing online orders with care and efficiency. Reporting to the Sales Manager, you’ll help ensure every interaction reflects our dedication to expert guidance and customer satisfaction.

**What we offer**:

- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Staff incentives and rewards
- Employee discounts

**What you’ll be doing**:

- Engage and assist customers through online chat to identify and recommend appliances that meet their needs
- Process and manage online orders, ensuring a smooth and high-quality customer experience
- Support various departments to enhance customer satisfaction, drive sales, and reduce costs
- Build rapport with online customers to complement and support in-store sales efforts
- Maintain strong product knowledge to provide accurate and helpful information to customers

**What you need to be successful**:

- Excellent verbal and written communication skills
- Strong customer focus with a passion for problem-solving
- Proficient computer skills with typing speed of 60 wpm
- Well-organized with solid administrative abilities
- Previous sales, customer service, or online chat experience is an asset

**Availability**:
This is a **full-time** position and will require you to be available:
Monday to Friday from 9:00am to 6:00pm

Saturday from 10:00am to 5:00pm

Sunday from 11:00am to 5:00pm

  • Online Sales and Support Agent

    2 weeks ago

    Calgary, Canada Trail Appliances ABSK Full time

    Online Sales and Support Agent (Calgary South) 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Who we are: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and...

  • Online Sales

    2 weeks ago

    Calgary, Canada Trail Appliances ABSK Full time

    A leading appliance retailer located in Calgary is seeking a full-time Online Sales and Support Agent. This role involves engaging with customers through live chat, processing online orders, and ensuring exceptional service. The ideal candidate must have experience with customer service platforms like Zendesk, possess strong communication skills, and have a...

  • Online Sales and Support Agent

    1 day ago

    Calgary, Alberta, Canada Trail Appliances ABSK Full time

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Online Sales and Support Agent

    16 hours ago

    Calgary, Alberta, Canada Trail Appliances Ltd. Full time

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Online Sales and Support Agent

    17 hours ago

    Calgary, Alberta, Canada Trail Appliances Ltd. Full time

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Online Sales and Support Agent

    1 week ago

    Calgary, Alberta, Canada Trail Appliances Full time

    Trail Appliances BC16 days agoCalgaryMid Levelfull_timeTop BenefitsHealth & dental benefitsPersonal care daysStatutory holidays offAbout the roleWho we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and...

  • Sales Agent

    6 days ago

    Calgary, Canada Agent Initiative Full time

    Want To Earn Uncapped Earning Potential As A Remote Sales Rep With Our Team? We’re hiring 2 reps to help us serve more customers at scale. Have you always wanted a sales career without paltry team bonuses, unrealistic milestones and just downright unrealistic expectations?This is for you! Our real estate consultancy specializes in helping real estate...

  • Online Sales and Support Agent

    2 weeks ago

    Calgary, Canada Trail Appliances Ltd. Full time

    Who we are: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Online Sales and Support Agent

    3 weeks ago

    Calgary, Canada Trail Appliances Ltd. Full time

    Who we are: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Insurance Account Representative

    6 days ago

    Calgary, Canada Robin Chiu - Desjardins Insurance Agent Full time

    **Insurance Account Representative - Desjardins Agent Team Member**: Location: NW, Calgary AB Type: Full Time **Position Overview**: - As a Property & Casualty Insurance Advisor you will provide our clients with Home, Auto & Auto financing products and advice to the personal and commercial market within Calgary and surrounding areas. You are primarily...