Store Manager

Join to apply for the Store Manager role at T & T SupermarketJoin to apply for the Store Manager role at T & T SupermarketReporting to District Manager Store Operations, the Store Manager is responsible for planning, directing, managing and evaluating the overall store operations to support the company’s short and long-term goals; controls store standards and leads the team to achieve the store’s KPIs. The position is also responsible for building and managing the team, creating positive customer experience, staff engagement and delivers other duties as assigned by the superior(s) by cooperating with all relevant internal & external stakeholders.T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada’s largest Asian supermarket chain with 36 stores across the country: 14 in BC, 7 in Alberta, 13 in Ontario, and 2 in Quebec. The Company’s continuous expansion is going to bring more new stores in the next couple of years.Store Operations Management & Store Standards ControlPlan, direct, manage and evaluate the overall operations of the store to support the short and long-term goals of the companyCollaborate with the Store Operations Director &/or District Manager if applicable, to establish and achieve revenue, expense, and profit goals for the storeProvide guidance and advice to the Department Heads on merchandise to be sold, optimal inventory level, pricing, freshness…etc.Implement good practices and new initiatives at the store; enforce Company’s standards including cleanliness, food safety, pest control, expiry date check, workplace safety, security, etc.; liaise with relevant government regulatory bodies as requiredImplement and monitor the company’s loss prevention program to minimize instances of theft or loss of inventoryImplement marketing strategies by arranging decorations and pops and by providing necessary assistance to support Company’s promotional activitiesKey Performance ManagementResponsible for managing the overall sales, cost of goods sold and gross profits of various departments, provide guidance to department heads on how to achieve budgeted numbersOversee all controllable and non-controllable expenses in achieving improved operating profits, cost effectiveness & optimal productivityPlan budgets and authorize expenditures; allocate budget by period and by department, plan and implement strategies in achieving budgeted targets accordinglyStudy market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales; provide guidance on pricing and promotional strategies to department heads on a need and timely basisCustomer and People ManagementLead by example in delivering excellent customer service to maximize customers’ satisfaction; ensure all store employees provide our customers with an amicable shopping experienceDo what is right by proactively resolving and following up with customer complaints receivedManage store general staff hiring conditions in terms of determining staffing requirements, days use to fill the position, quality of new hires, staff turnover rate, productivity, labour cost and engagement levelManage staff and assign duties fairly and consistently; provide positive and corrective feedback to employees on their job performance or behaviours in a timely manner, and if necessary, carry out commendation & disciplinary proceduresIdentify and nurture potential talents within the store through training & development plans; provide them with opportunities for career growthAdministration & OthersManage store receiving and store administration functionsFollow up on store maintenance issues and coordinate with technicians and/or contractors as requiredHandle all store incidents and accidents in a timely mannerLiaise and cooperate with both internal and external stakeholders which include various departments from Head Office &/or Regional Office, Mall Management Company, store tenants, suppliers, janitorial service, government regulatory bodies…etc. as and when requiredOrganize staff events to increase employees’ engagementPossess post-secondary and above educationHave prior experience as a supervisor or as a manager leading a team of more than 10 direct reports, with a minimum of 5 years’ experience in operating and managing a supermarket as a store manager is a mustProven leadership skills with sound business judgment and decision-making, logical and is open-minded for innovationsStrong interpersonal skills, time management and organization skillsStrong written and verbal communication skills in English and Chinese (Cantonese and/or Mandarin) is an assetAbility to communicate effectively across all levels of the organization and with external stakeholdersAbility to respond appropriately in emergencies or pressurized situations with a calm, composed and steady mannerPossess basic to intermediate knowledge in MS applications (Word, Excel, PowerPoint, Project)Travel may be required within & outside the province (less than 10%)BenefitsQuarterly discretionary bonusExtended health and dental care (including spouse & children)Life and AD&D InsuranceRetirement benefit planPaid annual, sick, marriage and bereavement leavesIn-store purchase discountSubsidized mealFree birthday cakeShiftShift work is requiredWeekday & weekendSafety StatementSafety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesRetail GroceriesReferrals increase your chances of interviewing at T & T Supermarket by 2xSign in to set job alerts for “Store Manager” roles.GUCCI Senior Client Advisor - Toronto Bloor StreetScarborough, Ontario, Canada 2 months agoshift supervisor - Store# 04270, ONE QUEEN STREET @ YONGEGUCCI Operations Manager - Holt Renfrew YorkdaleThe North Face: Store Manager - YorkdaleAssistant Store Manager (Conestoga Mall)Retail Assistant Store Manager-TORONTO EATON CENTREScarborough, Ontario, Canada 2 months agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr