Bilingual Housing Administrator

3 weeks ago

Ottawa, Canada Och Lco Full time

Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our communities in the City of Ottawa.

OCHC has been recognized as one of the National Capital Region’s Top Employers for six years in a row due to its innovative and proactive programs on diversity, equity, and inclusion, employee health & wellness and corporate culture.

OCHC is committed to creating equal opportunities for all employees and celebrates the diversity of its workplace as it mirrors the diverse communities within our beautiful city. By working together, we foster the growth of our team as well as the communities we serve.

What we offer:

As an employee of the OCHC you will receive a competitive compensation package that will include C ompetitive Salary , Flexible Work Options, Pension Plan, Comprehensive Health, M ental H ealth, Dental Plan and many other Customizable Benefits for you and your family

What we seek :

OCHC is looking for a detail-oriented Housing Administrator to provide a positive experience for our tenants including office reception services, rent reviews, transfer requests, and tenant debt matters . Reporting to the Manager, Tenancy Administration in addition to th ese duties, the Housing Administrator will also update and maintain all records for assigned OCH C properties.

Housin g Administrator with OCHC:

Making sure our tenants are living in a safe environment is one of the main priorities of our organization. As the Housing Administrator , you will be a crucial part of our team by creating such an environment for our tenants through ensuring their requests and rent payments are processed properly. You will be the key t o providing valuable solutions to our tenants’ concerns .

As a Housing Administrator, some of the things you do will include :

Be the f irst point of contact at the OCH Office for tenant services

Respond, de-escalate, and resolve concerns from tenants and the public in person, over the phone, and in writing

Process rent payments

Determine Rent Geared to Income (RGI) eligibility

Calculate, intake, process, and digitize tenant documents regarding RGI rents

Lead the annual income review process

Complete documentation regarding new tenancies, rent increases, and more

Update electronic files on record

Inform tenants on transfer request matters

Update intercom and fire safety lists for identified buildings

Escalate appropriate situations to the correct team and level of supervision

Represent OCHC in a professional manner

Understand, interpret, and apply appropriate legislation and OCHC policies

As a Housing Administrator , you can look forward to:

Opportunities for growth and career advancement

Using cr eative and problem-solving skills to help our tenants and the organization

A learning environment to help you expand and enhance both your technical and soft skills

What you bring:

Education & Experience :

A typical candidate will have the following qualifications and experience. Exceptional candidates with different qualifications will be considered at the discretion of the employer if demonstrated experience, knowledge, and ability warrant.

Completion of Grade 12

Minimum of three (3) years experience working with the public providing customer service, preferably in a residential rental housing context, or working with vulnerable populations.

Experience working with diverse populations with different cultural backgrounds and needs

Skills and abilities:

Reliability and dependability are key for this role

Ability to overcome challenges in communication, including language or comprehension barriers

Excellent organizational skills

Knowledge of Excel, PowerPoint, Word, Outlook , and other standard corporate software

Mathematical skills to calculate RGI rents and monthly reports

Outstanding interpersonal and communication skills

Work in a confidential manner and demonstrate diplomacy when dealing with sensitive issues 

Ability to meet deadlines and work under pressure in a fast-paced environment

Ability to adapt and embrace change

Ability to exercise good judgment and work without close supervision

Completion of training related to rent-geared-to-income administration is preferred

Oral fluency, reading, and writing abilities in both English and French is required

Ability to speak additional languages commonly used by OCHC tenants is an asset

Ability to learn , comprehend , and acquire new skills in a timely manner

Other requirements:

Satisfactory Criminal Records Check

Work conditions:

This is a n on-site , full-time position . ( 35 hours per week )

OCH is committed to providing accommodations for people with disabilities. If you require an accommodation, please notify Human Resources and we will work with you to jointly address your needs.

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