Client Solutions Manager- Auto- Prairie Region

IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. We believe that every candidate brings something special to the table, including you We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply. OverviewAs a Client Solutions Manager on the Auto team, you will be working directly with Autopac clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all   The hours and location of this role is the following:  The shifts are: varied shifts The office hours at our Plessis location is 9 am-7 pm Monday & Tuesday Wednesday-Friday 9am-6pm and Saturday 10-5 35 Hours Per Week  Branch Address: 1-1530 Plessis Road, Winnipeg, MB R2C 5R5  How you'll make an impactPlaying an essential role in business retention and building upon customer relationships.  Review accounts at renewal, taking the necessary steps in placing coverage required by the client, adhering to binding authority set out by MPI.  Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.  Identify upselling and cross-selling opportunities, driving the creation of quality leads.  Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.   What Makes You Successful  Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively, which allows you to exceed client expectations every time  Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues - people love working with you, and you with them.  Comprehensive and effective verbal/written communication skills  Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.  Highly tech-savvy, with an ability to learn new systems, tools and processes. About youSecondary School Diploma required, College or University Degree strongly preferred.  2+ years of Autopac experience preferred Level 1 Insurance license or working towards Level 2  IWS Certification required  Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM, etc.) highly preferred.  Knowledge of EPIC an asset     Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.  Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:Flexible medical & dental coverage to meet your household's needsLife, Dependent Life and AD & D Insurance optionsRetirement savings including RRSP including a company match, TFSA, pension and moreEmployee Stock Purchase PlanOther benefits include:Educational expense reimbursementEmployee assistance programsDiscounted gym membership (GoodLife Fitness)Opportunity for flexible work arrangementsPaid sick days & personal daysEmployee education recognition programEmployee referral bonus programWe value inclusion and diversity Click Here to review our Canada Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre-determined qualifications.