Senior Manager, Portfolio Canada Office

Job Summary
See attached mandate.

Job Description

What is the opportunity?
The position supports the RBC CDN based business, through CREs three core portfolio management objectives of (1) Enabling the Business, (2) Minimizing Costs, and (3) Mitigating Risks across the CDN Portfolio.

It is responsible for integrated service delivery for all CRE services, including strategic planning, transactions, capital projects, facilities management and operations, in the region consistent with CRE global operating model.

The Senior Manager, Portfolio Canada Office will serve as a single point of contact and trusted business partner for all business platforms and functions residing within the region, and ensure the alignment of the real estate portfolio and services with CRE global operating model and line of business strategies.
Oversee third-party suppliers and outsource partners in accordance with the One CRE partner model and supplier management protocols ensuring alignment of their products and services to create a positive experience for RBC employees and clients and drive initiatives that result in both the efficiency and effectiveness of RBCs real estate portfolio within the region.

What will you do?

Own the relationships with all major business lines, ensuring full understanding of their Workplace needs. Drive plans to proactively address those needs, consistently improving the quality of service delivery.
Act as the principal point of liaison in the event of executive escalations.
Derive maximum productivity from the Service Partner collaboration with the outsourced FM providers.
Quantify client satisfaction and act to maintain or improve it as necessary.
Maintain strong working relationships with strategic RBC Landlords supporting the Office portfolio.
Identifying and implementing on-going initiatives which enhance and optimize the utilization of real estate within region and lead negotiate with key stakeholders (suppliers, internal resources and clients) to achieve project / program objectives).
Oversee and be accountable for the delivery of all RBC capital and operational projects in region including integration of design standards consistent with global operating model and in collaboration with global CRE COEs. Establish and monitor quantitative standards of performance, and provide timely project, program executive summaries, as well as appropriate internal management reporting, metrics and key information.
Leverage the Service Partner and other industry contacts and relationships to bring best-in-class, up to date Facility Management solutions which address the emerging needs of RBCs business regionally.
Establish and oversee an effective asset management strategy which allows CRE to advise business lines on lifecycle planning.
Participate in FM efforts related to crisis resolution, incident management, including role on Crisis Management Teams
Minimize operational down-time due to facilities-related events.
Ensure 3rd-parties understand, are aligned to, and execute CRE strategies.
Ensure the vision for 3rd-party provision of Facility Management goods and services, evolving the collaboration framework are adhered too.
Oversee capital and operational budget forecasts and challenge, validate and control new engagements against budget and policies.
Provide governance oversight and reporting to ensure all areas of CRE comply with internal policies and programs and external regulatory and legislative obligations in order to reduce risk, provide safe environments for our employees and clients and comply with appropriate laws

What do you need to succeed?
Ensure employees and service providers understand RBC vision and CRE portfolio objectives, as well as support and reinforce targeted behaviours that contribute to RBC success
Oversee highly matrixed team of internal RBC stakeholders and functional partners and regional service partners to deliver integrated programs.
Leverage the value in unit, department, and enterprise-wide teams to develop better solutions and achieve a cross enterprise mindset
Ability to deal with conflict management involving senior management, internal customers and other colleagues.

Must-have
Strong leadership
Minimum 5 - 7 years of real estate experience with a strong understanding of Facilities Operations & Project Management
Portfolio / Client Relationship Mgmt. experience
Strong cost control, client focus, responsiveness to business goals and strategic business acumen
Exceptional written and verbal communication, Strong organizational and presentation skills
Ensure employees and service providers understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals.

Nice-to-have
Well established in building, developing and leading teams of professionals
Proven knowledge of all aspects of facilities management processes and Experience in managing outsourced vendor relationships
Experience within a Financial institution
Ability to forecast and prepare budgets, Impact & influence in global, matrixed organizations

Whats in it for you?
We thrive on the challenge to be our best, thinking progressively to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits
Work on a dynamic topic of strategic importance
Ability to make a difference and lasting impact
Work in an agile, collaborative, progressive, and high-performing team
The opportunity to interface with executives from many different parts of the organization

Job Skills
Budgeting, Client Counseling, Quality Orientation, Resource Coordination, Supplier Evaluations, Vendor Management

Additional Job Details
Address:
BAY WELLINGTON TOWER, 181 BAY ST:TORONTO City:
TORONTO Country:
Canada Work hours/week:
37.5 Employment Type:
Full time Platform:
CHIEF LEGAL & ADMIN OFFICE GRP Job Type:
Regular Pay Type:
Salaried Posted Date:
2024-11-22 Application Deadline:
2024-12-08 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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