Administrative Support Coordinator

2 weeks ago

Dorval, Canada Air Canada Full time

Description

Location: Montreal, QC, Canada (Onsite)
Starting Salary: $20.23/hour
Branch: In-Flight Service
Category: Unionized (IAMAW - Clerical)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Basic function: Performs operational and/or administrative duties of a complex nature, using a variety of software applications. These positions require a high level of accuracy due to consequence of error and fines/penalties to the Company and/or loss of revenue. This position requires initiative and judgment.
Tasks / responsibilities: Create tables, graphs and prepare spreadsheets.
Sort and merge documents, reports, etc.
Research data and prepare reports
Edit and proofread
Work under pressure
Prepare, maintain, validate, input, and update data/files, records, documents, manuals, etc.
Receive, index and revise manuals or data
Prepare correspondence
Receive and direct all incoming calls
Provide assistance for outgoing calls, e.g. directory assistance, calling card
Refer external customers to appropriate areas, e.g. departments, employees
Assist other employees in the department
Arrange ground transportation for internal/external customers, e.g. taxis
Arrange travel and appointments
Liaise with internal/external customers
Research, resolve, and respond to internal/external customer issues and queries, verbally and/or in writing
Work with minimal or no supervision
Design, compose, format and produce correspondence, reports and documents using a variety of software applications
Prepare third party billings
Handle cash/cheques and related documentation
Verify and process invoices, claims and/or expenses
Coordinate and make necessary arrangements for presentations, seminars, training sessions, interviews, etc.
Build, update and maintain schedules and staff rosters
Organize and prioritize workload to meet deadlines
Comply with Government Regulations, Company Policies, Collective Agreement and procedures
Administer Collective Agreements
Control distribution and maintain Company and technical publications
Maintain a high level of accuracy
Operate specific department/Company software programs
Develop and maintain schedules
Maintain confidentiality at all times
Maintain and develop accurate maintenance and/or technical records
Audit records
Monitor equalization of overtime
May be required to perform other related duties which do not affect the nature of the job
Task allocation may vary from one department to another

In addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator and Coordinator Levels.

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including: Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you've completed twenty-eight (28) weeks of service.
We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
Training and development tools to help unlock your full potential.
Qualifications

Education: High School graduation
Skills / knowledge: Good interpersonal skills
Good communication skills, both written and verbal
Intermediate knowledge of Microsoft Office applications
Proficiency in spelling, punctuation and grammar
Knowledge of aircraft terminology
Aptitude for math
Aptitude for accuracy and detail
Experience: Minimum 2 years office experience
Specific requirements: Some positions require the ability to take minutes
Some positions require Licenses, e.g. Driver's, MOT, AVOP etc.
Some positions may require lifting and climbing.
Some positions may require shift work and/or work staggered starting and stopping times
Some positions may be exposed to weather conditions
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position
Linguistic Requirements

Priority will be given to candidates that are bilingual in English and French. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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