Product Manager, Digital B2B

3 weeks ago

Boucherville, Canada RONA Inc. Full time

Product Manager, Digital B2B - Hybrid, Boucherville QC (Fluent in French)
Language English
Français (CA)
Apply Now
Please note that:

Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
We require all our head office associates to be proficient in French, spoken and written.
3 days office / 2 days home

At RONA, over 22,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 425 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match

Our expectations
As a Digital Product Manager - B2B at RONA, you will play a pivotal role in driving the success and shaping the future of our online retail platforms (e-commerce websites, mobile applications, and internal user tools). Within the Digital Product/UX/SEO team, you will support product strategy, development, and optimization to enhance the customer journey, increase conversion rates, and drive revenue growth of our Pro (b2b) Customers. With your strategic vision and data-driven approach, you will collaborate cross-functionally to deliver innovative solutions that exceed customer expectations and drive business results. Specifically supporting the Digital experience for our b2b customers, you will play a pivotal role in helping our “Pros” grow their business partnership with Rona, on a journey to transform our b2b end to end experience, including new touchpoints and services.

Your role
Product Strategy: Support the development and execution of a comprehensive product strategy for Pro customers, that aligns with the company's e-commerce objectives and overall business goals. Identify market trends, customer needs, and competitive insights to inform product roadmap decisions.
Product Development: Lead the end-to-end product development process, from concept to launch, working closely with engineering, UI/UX, and other stakeholders. Define product requirements, prioritize features, and drive the delivery of high-quality solutions on time and within budget.
User Experience Optimization: Champion the customer experience by continuously optimizing the e-commerce platforms for usability, accessibility, and performance. Conduct user research, A/B testing, and data analysis to identify areas for improvement and implement enhancements that drive conversion and engagement.
Cross-Functional Collaboration: Collaborate with cross-functional teams, including pros, marketing, merchandising, operations, and customer service, to align priorities and initiatives. Act as a liaison between business stakeholders and technical teams to ensure clear communication and alignment on project objectives.
Data Analysis & Insights: Utilize data analytics tools and methodologies to monitor key performance metrics, track user behavior, and derive actionable insights. Identify opportunities for optimization and growth through data-driven decision-making and experimentation.
Vendor & Partner Management: Manage relationships with external vendors, partners, and third-party service providers to support e-commerce operations and initiatives. Evaluate vendor performance and ensure alignment with business objectives and standards.
Market Analysis: Monitor market dynamics, industry trends, and competitive landscape to identify opportunities for product differentiation and innovation. Conduct regular market research, customer surveys, and usability studies to gather insights and validate product concepts.
Performance Tracking: Establish key performance indicators (KPIs) and metrics to track product performance and measure success. Analyze sales data, customer feedback, and market trends to identify opportunities for optimization and growth.

The qualifications we are looking for
Experience with b2b e-commerce experience and platforms, loyalty programs, native mobile applications
Bachelor's degree in business, marketing, engineering, or related field;
Minimum of 5 years of product management experience in the e-commerce industry, within retail or consumer goods.
Proven track record of successfully launching and managing e-commerce products and features that drive business value.
Strong understanding of e-commerce technologies, platforms, and best practices.
Experience with agile development methodologies, user-centered design principles, and data-driven decision-making.
Analytical mindset with the ability to interpret complex data and derive actionable insights.
Excellent communication, collaboration, and stakeholder management skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels and presentation skills.
Passion for e-commerce, innovation, and delivering exceptional customer experiences.
Detail-oriented and highly organized, with the ability to manage multiple projects simultaneously in a fast-paced environment.

By joining the RONA family, you’ll enjoy many benefits, such as:

A fitness centre, sports activities, and showers
A childcare centre that can accommodate up to 78 children
A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
Electric car charging stations
Career growth opportunities within the company
An inclusive and safe working environment
Promotion of work-life balance
An employer that’s involved in the community
And much more

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
Apply Now

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