Manager Services Technology Billing and Revenue Innovation Management

2 weeks ago

Mississauga, Canada Purolator Full time

Description
This role will manage all IT activities relating to SAP S/4 HANA, BRIM, and FICA (Order to Cash). The manager will also be responsible for managing the day-to-day support of the IT systems, internal client demands, planning development activities, and overseeing project delivery.
Responsibilities
Responsible for ensuring the efficient implementation, maintenance, and enhancement of S/4 HANA, BRIM, and FICA systems, aligning them with our business objectives and strategies.
Manage the day-to-day activities of the IT systems including vendor management, portfolio management, and relationship management
Regarded as the primary escalation point for incidents, problems, business impact, and service restoration plans.
Collaborate with cross-functional teams including business analysts, developers, QAs and SMEs to define requirements and design solutions.
Manage demands for change coming from several sources including Accounts Receivable, Revenue Management, IT (Operations), and service providers (continuous improvement).
Support the internal investment approval and project governance processes to organize development projects.
Manage service providers to deliver services required for the development, support, and maintenance of the IT systems relating to shipping channels.
Additional Responsibilities
Provide consultation to business units and lines of business in assessing changes and/or improvements through projects to SAP S/4 HANA, BRIM, and FICA.
Assess business impact and determine appropriate action.
Identify appropriate internal departments to help with the issue and work to resolve it.
Experience
Minimum 5 years of progressive experience in IT Management
Extensive experience (5+ years) in SAP S/4 HANA implementation and configuration, with a focus on BRIM and FICA modules
3-5 years of proven leadership experience, with the ability to mentor and guide technical and junior team members.
Strong understanding of billing, revenue management, and financial accounting concepts
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Problem Solving and Time Management skills
Decision Quality
Relationship Management

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