Service manager

2 months ago

Coaticook, Canada Le Groupe JLD-Laguë Full time

JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 18 locations. The company has experienced a strong increase in business, particularly in the last 5 years.

YOU LOVE TO :

Manage on a daily basis operations of the after-sales department by complying with the annual business plan, in order to maximize profitability goals of the department,

Supervise the work team, ensure they are trained, ensure performance assessments and is in charge of hiring high-quality personnel,

Measure and analyze performance and productivity standards for workshop and road technicians, according to annual objectives of the department,

Maintain high-quality after-sales services for both internal and external clients,

Draft annually a business plan that aims to increase the volume of sales for the service department,

Serve clients with enthusiasm and meet their needs by carrying out various searches,

Periodically visit clients, so as to maintain good business relationships and to be up-to-date with the needs of the latter,

Make sure all the department tools and equipment are available and maintained in good working condition at all times and annually recommend the purchase of tools and equipment,

At all times, comply with the standards and policies regarding health and safety in the workplace.

YOU HAVE IDEALLY :

A college or university degree or a diploma in a field related to mechanics or parts or any other related field,

Three years’ experience and + in a supervisory and personnel management position in an after-sales services department,

Mechanics is your calling,

You are passionate about agriculture, business or the industrial field,

Bilingual (French and English) for some stores,

Excellent aptitude for communications, coaching, planning and discipline, leadership, professional integrity and a passion for customer service

WE OFFER :

Monthly and annual bonus plan based on the department results

Group insurance after 3 months of seniority;

RRSP with employer participation after 3 months of seniority;

A cellphone and a laptop;

Workwear provided by the employer;

Corporate discounts for our employees and your family

Ongoing training for our employees offered by our in-house trainer and by John Deere

Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 18 stores in Quebec or in Ontario

Welcome to our JLD-Laguë family

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