F8 - Customer Service Lead

Join to apply for the F8 - Customer Service Lead role at GAT Airline Ground Support3 days ago Be among the first 25 applicantsJoin to apply for the F8 - Customer Service Lead role at GAT Airline Ground SupportGet AI-powered advice on this job and more exclusive features.Job SummaryCustomer Service Lead is first and foremost responsible for ensuring a safe work environment for the entire crew while properly safeguarding the aircraft and the flights performance. By supporting Customer Service Agents professional development, this role ensures that CSA are knowledgeable about ground operations related GAT policies and procedures to ensure excellent customer service and on time flight performance. Leads work with Supervisors and other leaders on staffing, supporting regular and irregular operations, and may provide training to Customer Service Agents as necessary.Job SummaryCustomer Service Lead is first and foremost responsible for ensuring a safe work environment for the entire crew while properly safeguarding the aircraft and the flights performance. By supporting Customer Service Agents professional development, this role ensures that CSA are knowledgeable about ground operations related GAT policies and procedures to ensure excellent customer service and on time flight performance. Leads work with Supervisors and other leaders on staffing, supporting regular and irregular operations, and may provide training to Customer Service Agents as necessary.Job DutiesCustomer Service agents must report to work on a regular and timely basis.Ensures CSAs are in Personal Protective Equipment (PPE) and ready to perform dutiesProvides input on operational improvements and efficienciesReports operational feedback for flight delays and performance to leadershipAddresses security related issues to leadership, is responsible for meetingsAble to perform under pressure and within fixed time constraintsEnsure CSAs are adhering to our uniform standardsAble to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.Must be able to announce both incoming and outbound flights.Handle cash, credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.Able to stand and work in one location for up to four hours at a time.Work independently without direct supervision.RequirementsMust be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.Ability to read, fluently speak, and understand the English language.Must possess good communication skills and a friendly, outgoing personality in person and via telephone.Must be free of disqualifying crimes and able to pass a pre-employment drug test.Must have reliable transportation and able to work weekends, holidays, and days off.Other Duties as assigned.GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesAirlines and AviationReferrals increase your chances of interviewing at GAT Airline Ground Support by 2xSign in to set job alerts for “Customer Service Lead” roles.Customer Service Representative - Head OfficePart Time Customer Service RepresentativeCalgary, Alberta, Canada CA$18.00-CA$20.00 5 days agoCalgary, Alberta, Canada CA$85,000.00-CA$95,000.00 1 day agoGuest Services Coordinator & Reservations Agent - CalgaryOvernight Customer Service Representative (Motivator) – Calgary Stephen AvenueCustomer Service Representative (Calgary Crowfoot)Rocky View County, Alberta, Canada 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr