Customer Service Team Lead

**WHY DO WE NEED YOU?** Kaycan** has an exciting career opportunity for a **Customer Service Team Lead** based in **Calgary** to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

**Schedule**: Monday to Friday
**Status**:**Full Time, permanent, On-site

**Here’s what you’ll be responsible for in this role**

Reporting to the Branch Operations Manager, the Customer Service Team Lead will support Customer Service Representatives and lead by example towards the achievement of their goals through coaching, training and effective goal setting. The Customer Service Team Lead is accountable for all transactions assigned to the front office personnel, ensuring our customers are serviced in a professional and ethical manner and serves as a brand ambassador to all customers. You will work with a great team to deliver the following:

- Oversee and provide guidance to the customer service team to ensure prompt and accurate processing of transactions
- Build team commitment to high standards of service to exceed Customer expectations
- Prepare invoices and process in accordance with standard procedures
- Ensure adherence by all team members to corporate policies and procedures
- Address customer concerns in a professional manner, and with a positive resolution
- Conduct training sessions for Customer Service personnel on service activities and established procedures
- Participate in management of customer service personnel, including recruitment, selection, performance evaluations and training
- Supervise “day to day” functions related to the operations of the order desk
- Verify pricing and product availability
- Other duties as required.

**IS THIS JOB FOR YOU?** Here is what’s important to have to apply**:

- 2-5 years of experience in a similar role including in-person customer service, training and applicable supervisory experience
- Team player with excellent customer service skills
- Attention to detail and strong data entry skills
- Very good computer skills and experience with MS Office, data Entry and databases
- Well-organized with strong leadership skills
- Excellent verbal and written communication.

**TO MAKE SURE NOTHING IS FORGOTTEN**
Kaycan, a proud subsidiary of Saint-Gobain, stands tall as part of the world's largest building materials company. With a 360-year legacy of innovation and growth, Saint-Gobain is the worldwide leader in light and sustainable construction, renowned for pioneering product development and spearheading of environmental responsibility in the construction and industrial markets.

Our commitment to excellence has earned Saint-Gobain North America recognition from the Top Employer for the 10th consecutive year as one of the best workplaces in North America one of only 17 companies around the world to receive this certification. Join us at Kaycan and be part of a future where innovation meets sustainability

**We provide unique options to fit your unique lives Our Total Rewards Program offers a total approach to well-being Our amazing benefits and programs include but are not limited to**:

- **Excellent healthcare options**:Medical, vision, prescription & dental
- **Family Focus & Time off**: Parental leave, paid time-off, and Employee Assistance Program
- **Financial Security**: Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA), and**Employee Stock Purchase Program (PEG)
- **Tuition Reimbursement**: Continuing education for every season of your career
- **Employee Recognition Programs**:We regularly celebrate and recognize when employees go above and beyond
- **Apprenticeship Program for Skilled Trades**:Designed to develop your technical skills and knowledge in Skills Trades
- **LiveWell**: Rewarding you for living a healthy lifestyle
- **Be Well Be You**: Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social)
- **Pet Care options**: Insurance plan, prescription discount program, and pet care for your furry friends
- **Perks & Savings Program**:access to thousands of gift cards, in-store and online discounts, as well as cashback offers.

**_ Why work for us?_**

At Saint-Gobain, our employees have pride in belonging to an organization with a culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company prioritizes building the best teams in a diverse and inclusive workplace, while our products _make the world a more beautiful, safer, and sustainable home_.

Job Reference: CAN01587