Technical Support Specialist

3 weeks ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Victoria Surrey Halton Hills London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada Andgo Systems Full time

Employer Industry: Healthcare Technology Solutions Why consider this job opportunity Comprehensive health and dental benefits Remote-friendly position; work from anywhere in Canada Professional development budget to support career growth Generous vacation policy with 4 weeks of vacation and 12 statutory holidays Unlimited paid sick and wellness days to support your health and wellbeing Collaborative and supportive team environment with opportunities to make a significant impact in the healthcare industry What to Expect (Job Responsibilities) Serve as the primary technical expert for live customers, resolving complex support issues through various communication channels Diagnose and troubleshoot integration and product functionality challenges by analyzing logs and system configurations Collaborate with Level 3 (L3) support to manage technical escalations and resolve critical issues Partner with the Implementation team to address customer-specific needs during onboarding and troubleshoot technical roadblocks Document solutions and contribute to the internal and external knowledge base to enhance customer self-service What is Required (Qualifications) Proven experience in technical troubleshooting, especially with SaaS system integrations Deep familiarity with analyzing logs, system configurations, and data mappings for root cause analysis Bachelor's degree or diploma in Computer Science or a related technical discipline, or equivalent practical experience Excellent verbal and written communication skills, capable of explaining complex technical concepts to diverse audiences Strong commitment to documentation and contributing to a shared knowledge base How to Stand Out (Preferred Qualifications) Hands-on experience with UKG Workforce Management Pro, Infor, or similar enterprise-level WFM solutions Experience working with large enterprise organizations We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr

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