Commercial Lines Account Manager

3 weeks ago


Burlington Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Victoria Surrey Halton Hills London Regina Markham Brampton Vaughan Kelowna Laval Southwester, Canada Insurance Office of America Full time

Commercial Lines Account Manager – Construction, Contractors (Remote Opportunity) Insurance Office of America Title Account Manager – Commercial Lines Job Description About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Remote notes: Position is fully remote for candidates in the Eastern or Central Time Zone. Individuals residing within a 50‑mile radius of any branch location may be required to work onsite in a hybrid capacity on occasion, and a dedicated, distraction‑free workspace is required. Key Responsibilities Maintain technical competence and industry expertise. Direct daily activities of the account management team. Handle customer service requests, policy administration, billing, claims, and coverage analysis. Manage policy expirations and renewals. Conduct client research, prepare submissions, negotiate coverages, and present proposals. Monitor reports and take action on delinquent accounts, collecting outstanding balances. Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Monitor and maintain activity/suspense to ensure timely completion. Maintain frequent, transparent communication with the account team regarding workload status and any issues. Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Stay updated on company policies and procedures. Seek and adopt best practices to improve individual and team performance. Demonstrate integrity and leadership. Ideal Candidate Qualifications 3+ years of commercial lines account management experience, or 5+ years in the insurance industry. Thorough knowledge of insurance brokerage and client needs. Active property & casualty licensing; professional designation (CIC or equivalent) preferred. Strong analytical, problem‑solving, and decision‑making skills. Exceptional customer service, communication, multitasking, and organizational skills. Proficiency in MS Office (Outlook, Word, Excel). High School Diploma (or equivalent). What We Offer Competitive salaries and bonus potential. Company‑paid health insurance. Paid holidays, vacations, and sick time. 401(k) with employer match. Employee stock plan participation. Professional growth and career progression opportunities. Respectful culture and work/family life balance. Community service commitment. Supportive teammates and a rewarding work environment. What To Expect (Application Process) 30‑Minute Phone Screen, Online Assessments, and Interview(s). Salary Range The expected pay range for this position is $60K to $90K per year, depending on experience, relevant skills, and geographic location. Equal Opportunity Statement Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additional Information Mid‑Senior level Full‑time Finance and Sales Insurance Remote – Eastern or Central Time Zone candidates #J-18808-Ljbffr



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