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Finance Manager

3 months ago

Whitehorse, Canada Yukon Nissan Full time

Yukon Nissan is currently seeking an enthusiastic individual to fill the role of Finance Manager. We are looking for a positive and self-motivated person who enjoys dealing with a wide variety of people every day.

GENERAL ACCOUNTABILITY

Reporting to the Dealer Principle, the Finance Manager is responsible for overseeing and managing all F&I department operations to ensure both customer safety and satisfaction, as well as overall departmental success. A key priority for a Finance Manager is to instill brand/dealership loyalty and ensure a positive customer experience. The Finance Manager has excellent communication skills and is able to listen and discern as well as manage the entire F&I department process. The Finance Manager focuses on the big picture without missing any of the details and delivers consistent positive results. The Finance Manager sets an example as an expert in their field, setting a high standard of service for all aspects of the customer experience. A Finance Manager upholds the dealership’s standards and values so that the customer is fully satisfied through every interaction with the F&I Department. As a team player, the Finance Manager fosters positive relationships with team members in all areas of the dealership.

NATURE AND SCOPE

Be effective in project management in the F&I and Sales department:

  • Oversees all aspects of the F&I Department; vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.
  • Ensures good working relationships with new lending institutions and maintains good working relationships to secure competitive interest rates and financing programs.
  • Assists and ensures that processes are followed, ensuring all financing and leasing deals are accurate and secure through financial sources and through the proper federal, state, and corporate channels.
  • Understands and complies with federal, territorial, and local regulations that affect the new and used-vehicle and finance departments.
  • Oversees the creation and maintenance of programs for the F&I department and the sales department that will ensure all new sales are referred to the F&I department.
  • Oversees training and ensures that the F&I department and sales team have information on finance and lease programs and the benefits of the dealership’s financing and extended service programs.
  • Works directly with the Dealer Principle and Sales Managers to ensure seamless service and a positive customer experience.

Be an excellent collaborator:

  • Maintain good working relationships with lending institutions.
  • Maintain effective employee relations.
  • Attend manager meetings as required.

Commit to the Dealership Brand:

  • Complete the required training offered by the dealership.
  • Stay up-to-date on all training programs.
  • Possess a strong product knowledge.
  • Possess a strong aptitude for new features, specials, and updates.
  • Be a champion for delivering excellent service at all times.
  • Actively maintain the cleanliness of personal and team workspaces.
  • Maintain a professional appearance.

Develop and maintain full knowledge about the Industry:

  • Keep up to date with products, accessories, prices, and key features of major competitors.

SPECIFIC ACCOUNTABILITIES:

  • Strong aptitude for F&I and Sales.
  • Strong product knowledge.
  • Excellent team management skills.
  • Excellent customer service skills.
  • Effective written and verbal communication skills.
  • Excellent interpersonal skills with an engaging and upbeat attitude.
  • Organized with attention to detail and the ability to document customers’ needs.
  • Ability to work in a team environment to achieve common goals.
  • Flexible and open to change; initiative to take on special tasks as needed.
  • Ability to manage customer complaints and solve difficult or complex problems.
  • Results-oriented and accountable for all aspects of the department.
  • Basic computer skills and knowledge of Microsoft Office.

QUALIFICATIONS:

Experience:

  • Strong product knowledge.
  • Valid Driver’s License.
  • Ideally two (2) years minimum as a F&I Manager.
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