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Charity Shop Manager

2 months ago

Greater Sudbury, Canada PDSA Full time
p>If you enjoy being around people and have strong interpersonal skills, working in our retail shops might be the right choice for you. It’s a career opportunity to share your passion and retail flair with colleagues as we learn how to better optimise sales and customer service.First and foremost, you’ll manage our Sudbury retail shop – supervising one other colleague and a team of volunteers to maximise profit and achieve a great shopping experience for our customers. We’re such a diverse charity that part of your role will be to champion the PDSA name and raise awareness as well, using your knowledge of the local area and your network to generate item and cash donations.Once your own shop is achieving best practice and sales, we’ll expect you to continually share your retail knowledge with a small cluster of other PDSA Shop Managers in the region so that they too can achieve the same levels of excellence.The role of Shop Manager will: Lead the team to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data.Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn’t.Be passionate about PDSA as a charity and raise awareness of what we do with every customer.Know what constitutes great customer service and want to instil your passion and abilities in your retail team.Be self-motivated, organised, enjoy working with people, and thrive on the opportunity to run your own shop.