Technical Solution Engineer

1 month ago

Vancouver, Canada Arista Networks Full time

Job Description

Who You’ll Work With

Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems helps streamline the support process and nurture customer success.

We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times.

You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering, and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction. This is a hybrid work environment where office presence is required 1-2 days a week.

What You’ll Do

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required with the ability to triage effectively in order to function efficiently in this role. As we are continually releasing new features and products, a high aptitude for both learning and teaching is required.

Responsibilities

  1. Post-sales support for Arista products focusing on CloudVision Portal (CVP / CVaaS).
  2. Respond to customer product inquiries via telephone or email.
  3. Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries.
  4. Interpersonal skills and product knowledge/expertise are critical to responding to daily, customer-centric activities.
  5. Troubleshoot problems with hardware/software applications and recommend corrective action.
  6. Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications

  1. Minimum of 1-10 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering the network protocols and/or technologies.
  2. Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC etc.), scripting (Python, etc.) and UI/UX workflows.
  3. General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.).
  4. Working experience with Server virtualization highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc).
  5. Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired.
  6. Familiarity with programming/scripting (Python, shell) highly desired.
  7. Containers (Kubernetes, Docker, etc.) highly desired.
  8. Overlay platforms VMWare NSX, Cisco ACI highly desired.
  9. Linux OS navigation required.
  10. Ansible, Terraform.
  11. Public clouds (AWS, Azure, GCP).

Additional Information

The new hire base pay for this role has a pay range of CAD 85,000 to 150,000. Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. Employees are also entitled to benefits including medical, dental, vision, well-being, income protection, and a Group Retirement Savings Plan. The recruiting team can share more details during the hiring process specific to the role and location.

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