Associate Technical Solutions Engineer
1 month ago
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job DescriptionWho You’ll Work With
The Associate TSE / Service Request Administrator is a part of the Arista Customer Support organization and works in coordination with the Technical Assistance Center (TAC) and other internal teams, to address HW RMA requests and Administrative requests from customers and maintain accurate case records.
Action requests for customer portal access and other administrative requests from Arista customers.Troubleshoot and resolve issues with customers’ access to Arista online resources, working closely with other Arista teams, where required.Review and update case transaction data in a timely manner and ensure accuracy of data associations.Qualifications- Graduate/Post Graduate in any field.
- Prior IT Helpdesk/Service Desk experience is preferred.
- Familiarity with CRM applications or services such as Salesforce.li>
- Experience with document/spreadsheet management using MS Office or Google App suite is a plus.
The new hire base pay for this role has a pay range of CAD 65,000 to 85,000.
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