ENGINEER Full-time

3 weeks ago

Waterloo, Canada Sun Life Financial Full time
h3>M365 Productivity Engineer (SharePoint)

Apply locations: Full time

Posted on: Posted Yesterday

Job requisition id: JR00102623

You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Senior Desktop and Mobility Engineering analyst is a multifunctional team player, client advocate and solution designer. Analysts solve complex business problems using industry leading technology tools and innovative design approaches, focused on productivity and collaboration to deliver world class end user experiences.

As subject matter expert, product steward and technical lead, they are information technology thought leaders that design, consult, deploy, support, and maintain an array of technology vendor products and solutions.

What will you do:

  1. Accountable for the design and delivery of scalable, cost effective, secure technology solutions for end user computer platform and infrastructure services that align with the global technology roadmap.
  2. In the functional role of product steward, accountable for a suite of desktop applications that extend platform capabilities, ensuring that these products are maintained current with the vendor’s product roadmap and aligned with the requirements of the business.
  3. In the functional role of subject matter expert, manage the engineering artifacts and roadmaps, proactively identify service improvement opportunities and feature enhancements and resolve team and/or individual technology knowledge gaps.
  4. In the functional role of technical lead, build, validate, test and document solution designs and ensure operational transition through formal and informal knowledge sharing, using industry standard techniques.
  5. Additionally:
    1. Develop and maintain design specifications that meet technical, functional and nonfunctional requirements and conform to service definition, geographical requirements, and architecture & security standards.
    2. Maintain documentation on all technical services and solutions in compliance with accepted service design standards.
    3. Work with operational support teams to collect, analyze and report on incident and problem data with a view on continuous improvement, and capacity management.
    4. Interact with various engineering and technical support teams across the information technology organization including networking, servers, storage, security, service desk and front-line support.

Role Requirements

  • Expert in SharePoint administration
  • Expert in AvePoint
  • Experience with Office 365

What you need to succeed:

  • University degree/college diploma in related discipline(s) or equivalent work experience
  • 7+ years of industry experience in the IT industry
  • Broad multi-platform and multi-industry experience
  • Experience with Active Directory, Entra ID, and Intune
  • Experience with Microsoft Office 365 administration
  • Experience with Citrix, VMware, AWS Workspace
  • Familiarity with additional classes of end user computer platforms (Apple, Linux, iOS, Android)
  • Mobile Device Operating systems: Android, iOS, Mac, Windows
  • Experience with Windows Server
  • Microsoft Certified: Azure Solutions Architect

Preferred skills

  • Solid written and verbal communication skills as well as strong interpersonal skills
  • Strong troubleshooting and research skills used to match technology solutions to business needs including estimation, project sizing and project management
  • General knowledge of networking, servers, storage and data security concepts
  • Proven troubleshooting and problem-solving skills

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date.We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work Canada.The opportunity to move along a variety of career paths with amazing networking potential.As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.

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