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Site Operations Director

1 week ago

Toronto, Ontario, Canada Bwalk Full time

Job Summary

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This position plays a critical role in ensuring the smooth operation of our residential sites, focusing on customer satisfaction and a safe working environment.

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About Our Company

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We provide high-quality rental apartments and townhouses across Canada, striving to create better communities for all our customers.

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Main Responsibilities

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  1. \
  2. Direct site staff to deliver exceptional customer service and optimize site operations.\
  3. Collaborate with HR to fill vacancies and conduct final interviews for new site associates.\
  4. Promote a positive work environment by conducting regular meetings with staff, orienting new hires, and inspecting suites.\
  5. Foster a culture of excellence by rewarding and motivating staff, managing performance issues, and scheduling work shifts.\
  6. Ensure site integrity by controlling inventory, overseeing supply orders, and maintaining building appearances.\
  7. Drive business growth through effective marketing strategies and analyzing market trends.\
  8. Analyze financial data, develop budget forecasts, and conduct market research to inform business decisions.\
  9. Streamline administrative tasks by maintaining accurate records, regulating site expenses, and reviewing operational checklists.\
  10. Nurture strong relationships with tenants, address their concerns promptly, and maintain open communication channels.\
  11. Monitor site finances, track revenue and expenditures, and identify areas for improvement.\
  12. Embed health and safety principles into daily operations, conducting regular inspections to prevent accidents.\
  13. Manage site administration using a tablet, staying organized and focused on key objectives.\
    1. \

Essential Qualifications

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To be successful in this role, you will need:

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  • \
  • Proven leadership experience and property management expertise.\
  • A relevant post-secondary education.\
  • Proficiency in Microsoft Office, especially Excel, Word, and other Office 365 applications.\
  • The ability to quickly adapt to new systems and technologies.\
  • Superb leadership, motivational, and interpersonal skills.\
  • A genuine passion for creating value for our customers and community.\
  • Exceptional analytical, communication, and problem-solving skills.\
  • The ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.\
  • A collaborative mindset, with a willingness to work closely with colleagues and stakeholders.\
  • A positive attitude, enthusiasm, and energy to drive results and exceed expectations.\
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Work Location

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This position is based in downtown Calgary.

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Our Benefits Package

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We offer a comprehensive benefits package that includes competitive compensation, profit-sharing, flexible group medical and dental plans, fitness reimbursement, training and development opportunities, group RRSP matching, and rental discounts.