Int. ServiceNow Developer to gather requirements and configure the rollout of its ServiceNow HRSD mo

1 day ago


Toronto, Canada S.i. Systems Full time
Int. ServiceNow Developer to gather requirements and configure the rollout of its ServiceNow HRSD module

Location: North York (Hybrid 1x per month on site, dependent on meetings) Duration: 3 month contract (possibility of extension) Hours: 7.5 per day

Key Responsibilities Collaborate with the project team to define project scope, objectives, and deliverables. Delivery of consulting services to install, configure, and integrate software products from ServiceNow

Requirements Gathering: • Collect and document Helpdesk HR requirements from key stakeholders. • Ensure alignment between business needs and ServiceNow capabilities.

ServiceNow Configuration: • Customize ServiceNow to align with Helpdesk HR requirements. • Configure incident management, change management, service catalogs, and knowledge base.

Integration Management: • Identify and manage integrations with other systems (e.g., Active Directory, email, Peoplesoft HR). • Ensure data consistency and real-time communication.

Testing and Quality Assurance: • Develop test plans and execute testing to identify and address issues. • Verify that the system functions as intended and meets quality standards.

User Training: • Develop training materials and conduct training sessions for end-users and support staff. • Ensure users can effectively utilize the ServiceNow platform.

Documentation: • Maintain thorough documentation of system configurations, processes, and procedures. • Create user guides and knowledge articles for ongoing support.

Monitoring and Reporting: • Implement monitoring and reporting tools to track system performance and user satisfaction. • Generate regular reports for stakeholders.

Security and Compliance: • Ensure that the ITSM and Helpdesk HR systems comply with security and compliance standards. • Implement access controls, encryption, and audit trails.

Best Practices • Regularly communicate with project stakeholders to keep them informed about progress, issues, and changes. • Leverage ServiceNow's best practices and community resources to optimize your configurations. • Conduct post-implementation reviews to gather feedback and make continuous improvements.

Tools and Resources • ServiceNow documentation and knowledge base. • ServiceNow Community for discussion and problem-solving. • ITIL (IT Infrastructure Library) best practices for ITSM guidance. Apply

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