Customer Experience Associate

2 weeks ago


Ottawa, Canada Scotiabank Full time

Customer Experience Associate - Riverside South, Ottawa (22.5h/week) Requisition ID: 241730 Join a purpose‑driven winning team as a Customer Experience Associate at Scotiabank. This role focuses on delivering exceptional service throughout the customer’s journey. About the Role As the face, character, and heart of our branches, you will help customers achieve their financial goals by providing excellent customer service, handling day‑to‑day transactions, and nurturing long‑standing relationships. Take a proactive approach to discovering customer needs and listening to understand what they are asking for. Process day‑to‑day transactions. Nurture rich, long‑standing relationships. Contribute to the branch’s targets by identifying and fulfilling simple sales opportunities. Act as a technology expert and introduce clients to our mobile banking applications. Is this role right for you? Build strong customer relationships and deliver excellent customer service. Uncover and solve customers’ needs. Explain complicated concepts simply. Demonstrate success in a target‑based performance environment. Show eagerness to learn and determination to succeed. Skills and Qualifications Proven customer service skills through work or community involvement. Willingness to assist in a professional, friendly, and efficient manner. Availability for a flexible schedule. Comfortable in simple sales situations. Strong technical skills and ability to promote digital and self‑service banking options. What’s in it for you? Opportunity to join a forward‑thinking organization with a collaborative team. A rewarding career path with diverse opportunities for professional development. Internal training to support your career growth. An organization committed to making a difference in our communities. Recognition and reward for high performance; leadership support for development. A competitive compensation and benefits package. Location Ottawa, Ontario, Canada – Riverside South branch (22.5 hours per week). Scotiabank is a leading bank in the Americas, committed to creating and maintaining an inclusive environment for everyone. If you require accommodation during the recruitment process, please let our Recruitment team know. Candidates must apply directly online. We thank all applicants for their interest; only selected candidates will be contacted. Seniority level: Entry level. Employment type: Contract. Industry: Banking. #J-18808-Ljbffr



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