Customer Experience Associate

Customer Experience Associate Work Location: Ottawa, Ontario, Canada Hours: 15 Line Of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies have been designed to allow colleagues to progress through the salary range over time as they advance in their roles. The base pay actually offered may vary based on the candidate’s skills, experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation‑related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience. Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with speed and impact. Job Summary We are looking for a Customer Experience Associate who can bring your charming self to work and make customer interactions delightful. You will process financial transactions accurately and provide excellent customer experience, understanding customer needs and advising the best suited banking solutions. In This Role, You Will Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics. Understand customer needs and recommend appropriate solutions while exercising discretion with confidential matters. Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities as needed. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them on banking solutions and processes. Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to enhance operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning, and time management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and the internet. A go‑getter who exercises initiative and is accurate and detail‑oriented while handling multiple tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses across Canada, the United States, and worldwide. Our vision is to be the best bank, and our purpose is to enrich the lives of our customers, communities, and colleagues. TD is deeply committed to being a leader in customer experience. As we build our business and deliver on our strategy, we innovate to enhance the customer experience and build capabilities to shape the future of banking. If you have years of banking experience or are just starting your career, we can help you realize your potential. Additional Information We’ll provide training and onboarding sessions to ensure you have everything you need to succeed in your new role. We’ll reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone call. Your accessibility is important to us; let us know if you’d like accommodations to help you participate in the interview process. We look forward to hearing from you Job Details Seniority Level: Entry level Employment Type: Part‑time Job Function: Customer Service Industries: Banking Referral Enhancement: Referrals increase your chances of interviewing at TD by 2x. #J-18808-Ljbffr