Client Success Manager

2 weeks ago


Toronto, Ontario, Canada Hubstaff blog Full time

We are looking for a Client Success Manager to build and maintain strong relationships with our clients. This role is critical in ensuring client satisfaction, identifying opportunities for additional support, and fostering long-term partnerships. You will act as a strategic advisor, helping clients maximize the value of our services while exploring new solutions to meet their evolving needs.

Key Responsibilities:


• Serve as the primary point of contact for business owners and C-level executives.


• Develop and nurture long-term client relationships, ensuring high levels of satisfaction and retention.


• Understand client goals and challenges to identify opportunities for additional FVG solutions.


• Collaborate with internal teams to customize service offerings and address client needs effectively.


• Conduct regular check-ins, performance reviews, and strategic discussions with clients.


• Proactively identify and resolve client concerns to maintain strong partnerships.


• Track and report on client success metrics, feedback, and growth opportunities.


• Assist in onboarding new clients, ensuring a seamless transition into FVG's services.

Qualifications & Skills:


• Experience: 3+ years in client success, account management, or business development, preferably working with executives.


• Communication: Strong interpersonal and communication skills with the ability to build trust and rapport.


• Problem-solving: Ability to identify client pain points and provide effective solutions.


• Business Acumen: Understanding of business operations and executive-level decision-making.


• Organization: Ability to manage multiple client relationships and prioritize effectively.


• Tech-savvy: Comfortable using CRM tools, analytics, and collaboration platforms (e.g., Zoom, Teams).

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