Inside Account Manager
4 weeks ago
EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products in Canada. With over 115 years of experience, we support residential, commercial and infrastructure initiatives across the country. At EMCO, we are committed to sustainable solutions, innovation and excellent customer service. We provide a fun, fast‑paced workplace where team members grow and develop through ongoing training and diverse collaboration. Why Join Our Team? Great mentors and on‑the‑job training Growth potential with competitive salary, benefits and profit sharing Solid, stable company with strong core values Pension plan with employer contributions Work‑life balance and flex time Job Description As an Inside Account Manager, you will interact with customers primarily by phone and email, providing excellent service to generate and close sales while meeting or exceeding sales and gross profit targets. Process sales orders and turn quotations into orders, primarily over the phone Maintain relationships with established key accounts and ensure their requests are met Use interpersonal skills to strengthen relationships and increase market share Act as a project manager for large projects when required, maintaining lead‑time records Prospect and develop new customers using outbound calling campaigns Meet or exceed the Profit Centre’s gross profit and sales targets Assist with counter sales during peak hours and drive business through face‑to‑face interactions Investigate and resolve customer issues such as pricing deductions and product returns Expedite customer material with vendors when required Follow up with customers on quotes and outstanding orders Support the Outside Sales and Counter Teams with customer orders and issues Communicate changes in a customer’s business that might cause a credit risk to the Credit Department Perform other tasks as requested by the Profit Centre Manager Qualifications College and/or University degree Minimum of 1 year of experience in customer service or inside sales/contractor experience preferred Proficient in Microsoft Office Outstanding customer service and telephone skills Ability to prospect new customers and grow sales with existing accounts High attention to detail, strong organizational skills and ability to multitask Strong written and verbal communication skills Ability to identify customer requirements, provide profitable solutions, and close the sale Able to learn and operate the applicable software system used to process orders Intermediate math skills Preferred Skills Previous experience with plumbing and building products sold at the Profit Centre Experience using Trend and Eclipse Additional Information Salary Range: $45,000 – $55,000 EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment and barrier free workplace where all employees can contribute to their fullest potential. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by law. EMCO uses third‑party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact 226‑268‑7589. #J-18808-Ljbffr
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Inside Account Manager
4 weeks ago
Langford, Canada Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection Full timeEMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products in Canada. With over 115 years of experience, we support residential, commercial and infrastructure initiatives across the country. At EMCO, we are committed to sustainable solutions, innovation and excellent customer service. We provide a fun,...
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Growth-Driven Inside Account Manager
4 weeks ago
Langford, Canada Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection Full timeA leading national wholesale distributor is seeking an Inside Account Manager in Langford, British Columbia. The ideal candidate will have experience in customer service and inside sales, providing excellent phone and email support to generate sales. Responsibilities include processing orders, maintaining key customer relationships, and developing new...
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Growth-Driven Inside Account Manager
4 weeks ago
Langford, Canada Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection Full timeA leading national wholesale distributor is seeking an Inside Account Manager in Langford, British Columbia. The ideal candidate will have experience in customer service and inside sales, providing excellent phone and email support to generate sales. Responsibilities include processing orders, maintaining key customer relationships, and developing new...
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Inside Sales Representative
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Accounting Coordinator
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