Assoc., Expérience client

Job Title Customer Experience Associate Location Barrie, Ontario, Canada Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience. Job Description Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all‑around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience. In This Role, You Will Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence Job Requirements High School diploma and/or 1+ years of relevant experience Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time management skills to work in a fast‑paced environment. Hands on knowledge of using MS Office (Word, Excel, Outlook) and internet. A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner Salary and Hours Schedule: 15 hours Base pay: $22.50 - $28.33 CAD Sector of activity: Services bancaires personnels et commerciaux Language Requirements Spanish Language Skill Required Benefits and Development TD offers fair and equitable compensation to all colleagues. Opportunities for growth and skill development are core to the TD employee experience. Our compensation policies are designed to allow colleagues to advance in salary over time as they improve in their roles. Salary offers may vary based on skills, experience, professional knowledge, geographic location and other location‑specific needs. Equal Opportunity Statement TL Canada Trust is a leading global financial institution, serving over 27 million households and businesses across Canada, the United States and worldwide. At TD, we aim to enrich the lives of our customers, communities and colleagues, guided by the principle of being the best bank. We are committed to recruiting a diverse workforce and strive to achieve equity and inclusion across all levels and functions. Application Process We will contact selected candidates to schedule an interview. We will attempt to communicate by e‑mail or telephone with all candidates to inform them of our decision. Accommodations We value accessibility. Please let us know any accommodation needs (accessible meeting spaces, captions for virtual interviews, etc.) to participate in the interview process without impediment. #J-18808-Ljbffr