Client Service Supervisor

3 days ago

Barrie, Canada Image Dental Laboratory Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 39.75 hours per week
- Education:

- Expérience:
**Education**:

- College/CEGEP
- Office management and supervision
- or equivalent experience
**Work site environment**:

- Business
**Work setting**:

- Relocation costs not covered by employer
- Supervision
- Private sector
- Commercial dental laboratory
**Tasks**:

- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Examine and verify the accuracy of work
- Identify workers' training needs
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Train staff/workers in job duties, safety procedures and company policies
- Conduct performance reviews
- Perform same duties as workers supervised
- Recruit and hire staff
- Co-ordinate, assign and review work
- Address customers' complaints or concerns
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Arrange for refunds and credits
- Answer clients' inquiries and provide information
- Answer inquiries and provide information to customers
- Perform general office duties
**Supervision**:

- Customer service clerk
- 5-10 people
**Computer and technology knowledge**:

- MS Office
**Area of work experience**:

- Quality assurance or control
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Tight deadlines
**Personal suitability**:

- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
- Ability to multitask
- Punctuality
- Quick learner
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
**Experience**:

- 5 years or more
**Health benefits**:

- Dental plan
- Health care plan
**Financial benefits**:

- Group insurance benefits
- Life insurance
- Pension plan
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Parking available
- Travel insurance

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