Data analyste performance

1 week ago


Brantford, Canada Enbridge Inc. Full time
p>Time left to apply End Date: December 23, 2024 (9 days left to apply)

Job Requisition ID: 65659

Posting End Date: December 22, 2024

Employee Type: Regular-Full time

Union/Non: This is a non-union position

At Enbridge, we embrace new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide an environment that encourages self-improvement, innovation, and growth so that we can promote from within. p>

Our outstanding Customer Care team works diligently towards a common goal to deliver an exceptional customer experience every day, and they are looking for a Collections Analyst.

The Collection Analyst will maintain the Collections Database to completely reflect the status of customer collections activities and thereby ensure the database accurately represents risk exposure.

We offer opportunities for growth, with a competitive benefits and pension plan. joinourteam

What You Will Do:
  • Assist in the design and development of systems, processes, and enhancements to Collections in conjunction with the Customer Care Service Provider and the CIS Service Provider that will reduce costs and/or mitigate bad debt.
  • Responsible to prepare the supporting analysis to validate the actual Service Level performance as outlined in the CCSA, Change Orders, and Change Requests related to Collections.
  • Perform and prepare ad-hoc analysis, reports, studies, surveys, etc., and reports to support the collection functions for Mass Market, Large Volume, and Sundry Accounts.
  • Provide input and support regarding collections functionality.
  • Dialer Management: Monitor and manage the dialer system to ensure campaigns are performing optimally and in accordance with regulatory compliance requirements.
  • Data Analysis/Reporting: Analyze and report on data from the dialer to identify trends, inefficiencies, and opportunities to improve collection strategies.

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