Guest Service Manager, Food and Beverage
1 month ago
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Industry: Winery Tasting Room / Food & Beverage Service
Supervised by: Owner Of Maryhill Winery
Status: Full Time, Hourly. (This position is Salary/Exempt eligible)
Schedule: Must be able to work evenings and weekends
An exciting opportunity to join one of the Northwest's Premier wineries. We are looking to add a highly motivated Tasting Room & Bistro Manager to our talented team at our Goldendale Tasting Room & Bistro. Successful candidates will provide exceptional service in supporting our efficiently run high-volume culinary operation, ensuring our guests receive the best food quality possible as part of an immersive wine-tasting experience. We seek candidates with restaurant experience and those who will contribute to a respectful, inclusive, and supportive work environment. This position offers the opportunity for growth and will begin as full-time.
The Tasting Room & Bistro Manager is responsible for the day-to-day operations of the Tasting Room while demonstrating superior customer service and employee relations. He/she directly supervises the tasting room staff, main Tasting Room, and Reserve Room while carrying out supervisory responsibilities in accordance with the winery’s policies and applicable laws.
Who We Are: Maryhill Winery, nestled in the historic Columbia River Gorge, is not just a winery; Founded in 1999, our winery has become a beacon for wine lovers, offering a diverse portfolio of exceptional yet affordable wines crafted from the region's finest grapes. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.
- Manage tasting room floor operations which include but are not limited to maintaining housekeeping standards, opening and closing procedures including cash handling, maintaining accurate pricing in POS system and overseeing structure and pricing of the tasting menu, forwarding needed updates to the Marketing Dept.
- Supervise Tasting Room Employees in all aspects of sales and service to deliver outstanding results.
- Inventory management.
- Perform or assist in the ordering of inventory and retail supplies.
- Perform costing analysis on retail merchandise; Working with kitchen manager to verify food costing.
- Oversee all tasting room shipping & receiving.
- Execute or oversee the month-end inventory process.
- Assist with hospitality duties, such as VIP tastings, press interviews, Club Events, and tasting programs.
- Occasionally represent the brand in the market at wine events.
- Minimum of 2-4 years supervisory experience, ideally in Tasting Room Management or relative restaurant/hospitality management.
- Must be able to work weekends and holidays.
- Flexible with scheduling.
- Microsoft computer & Excel skills.
- Proven food and beverage management experience.
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Ability to spot and resolve problems efficiently.
- Up to date with food and beverage trends and best practices.
- Ability to manage personnel and meet financial targets.
- Guest-oriented and service-minded.
- Employee discount
- Sick & Paid time off
- Paid holidays (7 observed)
- Benefit plans available (Medical, Dental & Vision)
- 401(k) matching
- Employee assistance program
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