Resident Experience Manager
1 week ago
Do you have a passion for creating an immersive customer experience? Do you want to be a part of a team that recognizes the work you do and the value you bring? If so, Lantower Luxury Living has an opportunity for you
We are not one to brag but with our team, it's hard not to Each day the Resident Experience team provides exceptional customer service to ensure our communities are a place our residents are proud to call home.
At Lantower, we are committed to setting you up for success and understand that investing in our associates is an important part of that. That is why weoffer a company-paid certification program on top of all our other incredible benefits listed below.
- Career Advancement Opportunities
- Apartment Discount
- Vacation, Sick, and Holiday Pay
- Medical, Dental, and Vision Insurance
- Training and Development
- Paid Maternity and Paternity leave
- Life and Disability Insurance
- 401k plan with company match
- Associate Referral Bonus Program
- Greets community visitors and appropriately respons to inquiries in a professional and timely manner.
- Schedules and facilitates move-in orientations for each new resident before the scheduled move-in date.
- Coordinates responses to resident issues at move-in and tracks and follows up to resolve the issue(s) to ensure move-in satisfication.
- Utilize property management systems to effectively manage resident relations, service requests, and resident communications. Ensures all messages, texts, and emails are checked and responded to within the established response time.
- Partners with Centralized Leasing Team to ensure community renewal and leasing goals are achieved.
- Manages resident issues and complaints with the Community Manager and Resident Experience Manager. Ensures appropriate actions are taken to resolve the issue and follows through and follows up until the issue has been resolved. Documents progress to keep impacted parties informed.
- Assists in coordinating self-guided tours for prospective residents.
- Walks the community on a daily basis to identify and address any deficiencies with the maintenance team until resolved. Ensures that all show units and future move-ins meet Lantower expectations.
- Delivers exceptional customer service to residents and prospective residents to achieve positive resident reviews.
- Organizes and attends scheduled resident events.
- A minimum of two (2) years of experience in customer service.
- Bilingual preferred
- Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment.
- Strong organizational, presentation and communication skills, with high professionalism.
- Solid computer literacy, with experience in the Microsoft suite of products (Word, PowerPoint, Excel, Teams), with the ability to learn new software applications quickly.
- Proficient with web communications including publishing, usability, and adhering to social media guidelines.
Lantower Luxury Living is very proud to be recognized as a certified Great Places to Work company.
#J-18808-Ljbffr-
Resident Experience Manager
10 hours ago
Vancouver, British Columbia, Canada Baptist Housing Full timeAbout the PositionWe're looking for a capable and compassionate individual to lead our Resident Services team. As the Resident Services Manager, you will be responsible for delivering exceptional customer service, overseeing daily operations, and managing a team of Resident Services Assistants.Responsibilities IncludeLeading and supporting the Resident...
-
Resident Experience Specialist
1 week ago
Vancouver, British Columbia, Canada Atlantic Pacific Companies Full time**About the Role:**We are looking for a highly motivated and experienced Resident Experience Specialist to join our team at Atlantic Pacific Companies. As a key member of our community, you will be responsible for providing exceptional resident experiences, responding to inquiries and concerns, and ensuring a smooth transition for new residents.About...
-
Resident Experience Coordinator
2 weeks ago
Vancouver, British Columbia, Canada Sunrise Senior Living Full timeOpportunity OverviewSunrise Senior Living is seeking a talented Memory Care Program Director to join our team. As a key member of our leadership team, you will have the opportunity to make a meaningful impact on the lives of older adults and their families.About the PositionThe successful candidate will be responsible for leading the development and...
-
Resident Experience Coordinator
1 week ago
Vancouver, British Columbia, Canada Sunrise Senior Living Full time**Company Overview:**Sunrise Senior Living is a leading provider of senior living communities. Our mission is to help our residents live longer, healthier, and happier lives.Job Description:Promote excellence in resident care through effective program management and staff supervision.Develop and implement strategies to enhance resident engagement and...
-
Resident Experience Coordinator
4 days ago
Vancouver, British Columbia, Canada Lantower Residential Full timeAbout Our CompanyLantower Luxury Living prioritizes delivering exceptional customer experiences and recognizes the importance of investing in our associates' success.We strive to create a positive work environment that fosters growth and development.Job ResponsibilitiesProviding exceptional customer service to ensure our communities meet the highest...
-
Resident Experience Coordinator
2 weeks ago
Vancouver, British Columbia, Canada Sunrise Senior Living Full timeThe Resident Experience Coordinator is a vital position at Sunrise Senior Living. As a key member of our team, you will be responsible for creating a positive and supportive environment for our residents.Responsibilities:Plans, organizes, develops, and leads the overall operation of the long term care neighborhood(s) in accordance with federal, provincial...
-
Community Relations Coordinator
1 week ago
Vancouver, British Columbia, Canada Lantower Residential Full timeJob DescriptionWe are seeking a highly skilled and dedicated Resident Experience Manager to join our team. As a key member of our community relations department, you will be responsible for ensuring seamless transitions for new residents and providing exceptional service throughout their stay.Responsibilities:Greet community visitors in a professional manner...
-
Resident Experience Lead
1 week ago
Vancouver, British Columbia, Canada Baptist Housing Full timeAbout Us:Baptist Housing is dedicated to creating supportive communities where residents can experience life well. As a member of our team, you will be part of a collaborative environment that prioritizes support for our staff. We offer a competitive compensation package, with an annual salary range from $70,200 to $75,075 per year. Comprehensive benefits...
-
Residence Manager
2 weeks ago
Vancouver, British Columbia, Canada Township of Muskoka Lakes Full timeResidence ManagerRequisition ID: 43469OrganizationLocated on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable and...
-
Resident Services Manager
2 days ago
Vancouver, British Columbia, Canada Baptist Housing Seniors Living Full timeResident Services Manager Shannon Oaks | Vancouver, British Columbia, Canada | Full Time The Opportunity At Baptist Housing, each day is an opportunity to help seniors experience life well in supportive, vibrant communities.As part of our team, you'll find a fulfilling career in a collaborative environment where your growth and well-being are...
-
Resident Services Manager
15 hours ago
Vancouver, British Columbia, Canada Baptist Housing Full timeThe OpportunityAt Baptist Housing, each day is an opportunity to help seniors experience life well in supportive, vibrant communities. As part of our team, you'll find a fulfilling career in a collaborative environment where your growth and well-being are genuinely valued.We're currently seeking a compassionate and capable Resident Services Manager to lead...
-
Resident Services Manager
13 hours ago
Vancouver, British Columbia, Canada Baptist Housing Full timeThe OpportunityAt Baptist Housing, each day is an opportunity to help seniors experience life well in supportive, vibrant communities. As part of our team, you'll find a fulfilling career in a collaborative environment where your growth and well-being are genuinely valued.We're currently seeking a compassionate and capable Resident Services Manager to lead...
-
Resident Care Manager
2 weeks ago
Vancouver, British Columbia, Canada Sunrise Senior Living Full timeWhen you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Sunrise at Lonsdale Square The Reminiscence Coordinator is responsible for providing overall leadership and management of the reminiscence neighborhood. Responsibilities include promoting excellence in resident...
-
Resident Experience Coordinator
2 days ago
Vancouver, British Columbia, Canada Revera Inc. Full timeAbout Us">Cogir Senior Living is a leader in providing senior living options, including independent living, assisted living, and memory care. Our mission is to provide real estate with purpose, focusing on human beings as the foundation of our culture and priority.">Position Overview">We are seeking a highly skilled Licensed Practical Nurse (LPN) to join our...
-
Resident Experience Manager
1 day ago
Vancouver, British Columbia, Canada McKenzie Health Care Recruitment Inc. Full timeSite Manager, RN Position OverviewThis prominent care home seeks a dedicated and results-driven professional to fill the role of Site Manager, RN, providing exceptional leadership and strategic guidance to the management team.The ideal candidate will possess a proven track record of driving positive change, improving operational efficiency, and ensuring...
-
Resident Support Manager
1 day ago
Vancouver, British Columbia, Canada The Care Group Full timeAre you looking for a career where you can make a real difference in the lives of seniors and their families?At The Care Group , we offer that opportunity—and so much more.Join us in a supportive, inclusive environment where compassion, collaboration, and personal growth are at the heart of everything we do.We're currently looking for a Resident Support...
-
Financial Efficiency Manager
6 days ago
Vancouver, British Columbia, Canada Lifecycle Manager Full timeAbout Lifecycle ManagerWe're seeking a highly skilled data analyst to join our Finance team. As a Lifecycle Manager, you'll play a critical role in driving financial efficiency, scalability, and automation through data-driven decision-making.Key Qualifications:5+ years of experience in analytics engineering, data analytics, or a related field.Expert-level...
-
Property Manager
1 week ago
Vancouver, British Columbia, Canada CAPREIT Apartments Full timeAbout the OpportunityWe are seeking a highly skilled Property Manager to join our team at CAPREIT Apartments. As a key member of our property management team, you will be responsible for delivering exceptional resident experiences and achieving business objectives.About UsCAPREIT Apartments is a growth-oriented company that owns and operates high-quality...
-
Caregiver Assistant
7 days ago
Vancouver, British Columbia, Canada Chartwell Retirement Residences Full timeAbout UsWe're a team of caring professionals who are passionate about making a difference in the lives of our residents. Our dedication to creating personalized experiences for each individual sets us apart from other retirement communities.Join us in our mission to enrich the lives of our residents and their families.
-
Resident Services Manager
2 weeks ago
Vancouver, British Columbia, Canada Sunrise Senior Living Full timeCompany OverviewSunrise Senior Living is committed to delivering exceptional care and services that meet the unique needs of each individual. Our goal is to create a warm and welcoming environment where residents can thrive and reach their full potential.Job DescriptionThe Resident Care Coordinator is responsible for providing leadership and guidance to the...