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Sr. ServiceNow Architect
1 month ago
This is an exciting opportunity for a ServiceNow Technical Architect to join Fujitsu North America's SaaS ServiceNow practice. The ideal candidate will have a strong background in ITSM, HAM/SAM and a proven track record of successful delivery on consulting engagements.
Responsibilities:- Design and develop the technical architecture of ServiceNow IT Asset Management, including Hardware and Software Asset Management.
- Consult and implement ServiceNow IT Operations Management – Discovery and Service Mapping preferred.
- Ability to set up a wide range of integrations with Tanium, SCCM, jamf or equivalent for software inventory integration.
- Troubleshoot issues related to HAM and SAM such as normalization, entitlements, metrics, allocations and foundation data aligned to CSDM.
- Conduct discovery workshops, requirement gathering sessions, conduct process workshops to educate customers on best practices and recommend scalable and sustainable solutions.
- Provide technical leadership and guidance to the development team, ensuring adherence to best practices in coding, configuration, and customization.
- Conduct technical reviews and assessments, ensuring that the ServiceNow implementation is scalable, secure, and efficient.
- Collaborate with project managers and business analysts to translate business requirements into technical solutions.
- Act as a subject matter expert, providing technical support and training to end-users and stakeholders.
- Stay updated with the latest ServiceNow features and technologies, making recommendations for improvements and upgrades.
- Bachelor's degree with at least 8+ years of ServiceNow design and development experience.
- Experience with ServiceNow architecture and integration.
- Hands-on development experience on the ServiceNow platform including customization of applications such as ITSM, custom apps, HAM & SAM, ITOM.
- Experience developing ServiceNow solutions and technical design documents from business requirements.
- Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API).
- Experience developing, implementing, and maintaining large-scale applications and systems.
- Ability to create high-level and low-level technical solutions and roadmaps.
- Experience in technical sales, solution design, and customer engagement.
- ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is a must and preferred in Discovery, HAM and SAM Product lines.
- Excellent analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong presentation development and customer presentation skills.
- Successful teamwork experience & demonstrated leadership abilities.
