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Information Technology Service Management Consultant
7 days ago
PrecisionERP Incorporated is seeking a highly skilled Sr. ITSM Services Operations Specialist for an onsite contract opportunity in Vancouver, BC. This role requires strong expertise in designing, developing, and implementing ITIL and Service Integration and Management (SIAM) Service Operation processes, policies, and procedures to support IT operational excellence.
The ideal candidate will have thorough analysis skills with business understanding, providing insights on current performance and improvement opportunities across the client's IT environment.
Key responsibilities include:
- Designing and implementing ITIL and SIAM Service Operation processes, policies, and procedures.
- Analyzing data with business acumen to provide actionable insights on current performance and improvement opportunities.
- Utilizing service management tools, such as ServiceNow, to streamline operations.
- Maintaining high levels of IT technical competence.
