Sea Logistics Operational Care Specialist, Export

4 days ago

Toronto, Ontario, Canada Kuehne + Nagel AS Full time

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto office is looking for a new Operational Care Specialist to join our Sea Logistics Export team.

Your Role

As the Sea Logistics Operational Care Specialist, you are responsible to manage all day-to-day activities for the transportation of goods, including perishable products from port of destination to final consignee. Your responsibility is to communicate with Sea freight carriers, co-loaders, truckers, customs brokers, and other vendors. You will provide solutions in case of any discrepancies, holds, or delays in the movements of goods and will actively and concisely communicate with the Operational Customer Care team. Your role is focused on operational excellence supported with clear KPIs. Your goal is to deliver an extraordinary customer experience and ensure transparency and neutrality towards all Canadian branches.

Your Responsibilities
  • Co-ordinate and monitor the transportation and movement of the goods for export.
  • Provide detailed booking confirmation to Customer Care Representatives and Kuehne+Nagel destination offices when applicable.
  • Prepare shipping instructions and any other necessary legal documents required for export: bill of lading, FDA, CERS request, certificate of origin, legalization, fumigation, etc.
  • Communicate and coordinate with Sea freight carriers, co-loaders, SDS, truckers, customs brokers, and other service providers.
  • Arrange rush cheque payments and provide COD invoices to CCL for collection.
  • Work closely with the Customer Care teams and proactively notify in case of holds, delays, and deviations.
  • Create and update internal account handling instructions (out of scope).
  • Perform credit checks and resolve missing credit approvals.
  • Enter all cost and sell rates as soon as the file is opened and prior to vessel departure to ensure file profitability and on-time billing.
  • Data management (Link QT quote for each shipment and E-file all required documents).
  • Monitor holds or discrepancies in the movement of goods.
  • Adhere to established department KPIs to ensure internal/external customer satisfaction.
  • Arrange for insurance coverage for cargo and gather claim documents if claims are involved.
  • Implement and support Pharma Chain products and ensure that all GXP training is completed and shipments are handled based on GXP requirements and compliance.
  • Ensure the temperature accuracy is set for reefer shipments.
Your Skills and Experiences
  • High School Degree/Diploma in supply chain management or similar field.
  • 2+ years of Sea Logistics Exports and Freight Forwarding experience.
  • Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel). Administrative/data entry experience required.
  • Certified in CIFFA, CITT, or equivalent is preferred.
Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun and interesting global work environment.

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