Remote CSM
3 weeks ago
For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.About the Customer Success TeamOur Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.You will manage a portfolio of SMB customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.Location: This is a remote role based in Toronto, ON Canada with a requirement to work Eastern time zone business hours.Requirements:What you bring to the table:At least 2 years of experience in customer success/ customer support in a SaaS environment.Experience managing a high velocity of accountsDesire to work remotely in a fast-paced startup environmentPassion to apply your tech-savviness to learn Riverside’s product functionalityAn ability to excel in achieving KPIs and targetsStrong verbal and written communication skills in EnglishStrong analytical and problem-solving skillsAbility to prioritize, organize, and execute multiple tasks with deadlinesJoin us at Riverside and be a part of our mission to empower creators and businesses to tell their stories and amplify their voicesApply for this PositionAttach ResumeUploading...fileuploaded.jpgUpload failed. Max size for files is 10 MB.Please review our privacy practices:Privacy policy: Riverside • Privacy policy: ComeetThank you Your submission has been receivedOops Something went wrong while submitting the form. #J-18808-Ljbffr
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Remote CSM Team Lead
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada LinkGraph Full timeA leading SEO software company in Toronto is seeking a Customer Success Team Lead to lead their CSM team and manage client relationships. This remote role requires strong leadership and customer strategy skills. The ideal candidate has 2+ years in a similar position and is adept in using HubSpot. The company offers a friendly work culture, generous PTO, and...
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Sr. Manager, Customer Success I Remote
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Client Success Manager
1 week ago
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1 week ago
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Remote Customer Success Team Manager
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Canonical Full timeA leading open source software company is seeking a Customer Success - Team Manager to oversee the CSM team, enhance customer engagement and drive retention. The ideal candidate will possess a strong background in Customer Success and leadership, along with excellent analytical capabilities. This globally remote position requires collaboration across teams...
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Tile Grouter
4 days ago
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Remote CSM for SMB
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada 1Password Full timeA leading cybersecurity company is seeking a Customer Success Manager for remote opportunities within Canada. The role involves guiding customers through the 1Password lifecycle, supporting retention, and enhancing customer engagement. Candidates should have at least 2 years of experience in a SaaS or Tech environment, along with strong communication skills....
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4 weeks ago
Edmonton, Toronto, Montreal, Calgary, Vancouver, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Canonical Full timeAn established industry player is seeking an Enterprise Customer Success Manager to enhance customer engagement and drive product adoption. In this dynamic role, you will onboard clients, manage portfolios, and collaborate across departments to ensure customer satisfaction. You will advocate for clients internally, influencing product roadmaps while also...
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Customer Success Team Lead
2 weeks ago
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Customer Success Team Lead
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada LinkGraph Full timeJoin to apply for the Customer Success Team Lead role at LinkGraph Join to apply for the Customer Success Team Lead role at LinkGraph *This role is remote and open to any country, working in EST* Description Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve...
