Product Specialist

Updated: YesterdayLocation: London, ON, CanadaJob ID:12044 The role of the Product Specialist (PS) will be to support the launch of a new product across Canada in the insomnia market. Within their assigned territory the PS will be responsible for building understanding of the product and its data in helping patients with insomnia by calling on GP/FM and specialists (primarily psychiatry). This role will provide critical oversight of project matters and build external relationships with recognized experts, KOLs, HCPs, and prioritized stakeholders in the therapeutic area. The right individual will develop deep product and competitor knowledge, understand local and regional market trends, and work closely with physicians and other HCPs through the drug initiation process, product training, patient support programs, and follow‑up where applicable. Critical for success will be an individual who owns the business, identifies opportunities, and creates innovative solutions; someone who advocates for the insomnia patient and the local business needs. The successful candidate will have a positive mindset, be able to overcome barriers, and be a strong team player who elevates the entire team. This person is an early adopter of tools and technology and tailors the right tool to the right target, with the right message at the right time. JOB RESPONSIBILITIES Job Responsibilities and Duties include, but are not limited to, the following: Develop a comprehensive and effective integrated cross‑functional (i.e. sales, medical etc.) territory business plan aimed at achieving and exceeding annual goals established by commercial leadership. Leverage systems and omni‑channel options to apply the full suite of Syneos capabilities to personalize and engage with customers in face‑to‑face and virtual environments, enabling an excellent customer experience and customer confidence to prescribe medications for appropriate patients. Develop strong customer relationships and create value for the HCP practice by better understanding the patient journey and customer needs. Advocate for insomnia patients and effectively communicate priorities and solutions needed for the organization to invest in. Serve as a resource/consultant for customers and staff regarding access to insomnia therapy, product, and guidelines. Coordinate other learning activities within the territory based on HCP needs and ensure timely follow‑up on attendees to gather feedback. Promote portfolio within approved labeling in a comprehensive, fair, and ethical manner consistent with industry‑specific and corporate legal and regulatory guidelines. Communicate territory activity in an accurate and timely manner as directed by management. Provide feedback and collaborate with sales colleagues, commercial leadership, marketing, and other internal departments about changing environment and results. Successfully complete all training classes. Manage efforts within assigned promotional budget. Attend medical congresses and society meetings as needed. Be proficient in both virtual and live customer engagements. Travel minimally overnight as indicated by the needs of the business. Additional responsibilities as assigned. QUALIFICATION REQUIREMENTS Bachelor’s Degree from an accredited institution required. Preferred degree in Science or Business. Strong ability to identify and understand the patient journey and HCP adoption journey. Minimum 2+ years life science sales experience. Experience in psych / CNS / Sleep Disorders is an asset. Experience in sales / education discussions with specialists preferred. Recent experience with product launches preferred. Strong track record of sales success. Strong interpersonal, presentation, and communication skills. Ability to work effectively and collaborate within cross‑functional teams, utilizing differential resources to achieve business goals. Strong drive for superior results. Strong analytical skills. Experience using omni‑channel tools to influence HCP perceptions and attitudes. Local and national travel required for this position. Valid Driver’s License. Must be able to perform all responsibilities of the position. Must live within territory or within territory boundaries. At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. We also encourage you to join our Talent Network to stay connected to additional career opportunities. Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Work Here Matters Everywhere. How are you inspired to change lives? Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires a reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: hr@syneshealth.com One of our staff members will work with you to provide alternate means to submit your application. #J-18808-Ljbffr