Customer Experience Associate
4 weeks ago
Customer Experience Associate Work Location: Calgary, Alberta, Canada Hours: 18.75 hrs/week Line of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD (base pay may vary by skills and experience) Job Description At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer‑service transactions and providing information and advice on services, products, and solutions. In the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal bank partner while ensuring a positive customer experience. We value thinking like a customer, acting as an owner, innovating with purpose, and executing with speed and impact. In This Role, You Will Process financial transactions such as deposits, withdrawals, and bill payments per procedures and regulations. Understand and determine customer needs, recommending suitable banking solutions with discretion. Respond and resolve customer concerns using standard procedures and escalating as needed. Achieve assigned goals by promoting banking solutions and completing business processes accurately and timely. Connect personally with customers to advise them understandably on solutions and processes. Help build a positive, diverse and equitable working environment by promoting team effectiveness and participating in performance development. Assist the team by respecting coworkers, staying dedicated and keeping everyone updated on routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist. Job Requirements High school diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning and time‑management skills for fast‑paced work. Proficient in MS Office (Word, Excel, Outlook) and internet usage. Go‑getter who exercises initiative and is accurate, detail‑oriented, and able to handle multiple tasks with changing priorities. Dynamic communicator with established customer‑experience skills, able to connect verbally and in writing in a calm, courteous, effective manner. Total Rewards Package Base salary, variable compensation, and plans such as health benefits, savings & retirement, paid time off, banking benefits, career development, and rewards & recognition. Additional Information Regular development conversations, training programs, and competitive benefits support career growth. Regulated by provincial employment laws – each province or territory may have its own requirements. Accessibility accommodations are available during the interview process. Language Requirement (Quebec Only) Sans objet #J-18808-Ljbffr
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