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Commercial Performance Analyst

2 months ago

Newmarket, Canada Threeuk Full time
div>Company Description

Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

The Digital team is accountable, not only for our digital product, performance and experiences but also informing, influencing and driving the wider business to become a truly digital company that is a benchmark for our industry and beyond.

The Commercial Performance Analyst within Digital is essential to enabling the Sales teams to drive revenue at scale efficiently and strategically.

  1. Undertake website / app and customer analysis to evaluate success and deliver actionable insights to drive trading performance.
  2. Support and connect with the trading team with ad hoc queries to support analysis, forecasting and commercial trading performance.
  3. Proactively identify opportunities for sales growth, cost reduction and experience enhancements that are accretive to the Digital team's roadmap.
  4. Determine most important KPIs to track aligned to commercial objectives.
  5. Translate data into visualisations, metrics, and goals.
  6. Collaborate with the Digital Implementation team and product teams to create, manage, and enforce digital analytics tagging standards to ensure robust and consistent data is captured for analysis.
  7. Agile ways of working to be able to prioritise multiple requests across several areas.
  8. Ensure there is a thorough understanding of all digital sales journeys and offer recommendations on how to improve, measure and track.
    1. Strong quantitative analytical skills, critical thinker with a customer-centric approach with experience in web/app analytics, such as Adobe Analytics.
    2. Experience in UX analytics tools, e.g. Decibel, Content Square, Clicktale.
    3. Experience in ecommerce in an Agile environment.
    4. Knowledge of Business Intelligence tools, preferably Tableau.
    5. A car cash allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
    6. Hybrid working between your home (2-3 days a week) and our Reading HQ office at Green Park (2-3 days a week).
    7. 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
    8. Private Medical Insurance, Life Assurance and Income Protection.
    9. Free mobile phone package & unlimited sim-card.
    10. On-site car parking (including electric).