Showroom Consultant

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.Job DescriptionAs a Showroom Consultant, you will provide expert product selection assistance and design advice to our customers. You will ensure the highest levels of customer satisfaction in order to meet or exceed the sales and gross profit targets while increasing profit-sharing.Additional duties will include:Assist showroom customers in assessing their needs, directing their product selections, and closing the saleDevelop and build strong relationships with designers, home builders and architects to grow profitable salesProvide customers with quick reliable quotes and accurate delivery datesMeet or exceed monthly product specific sales and gross profit targetsEnter orders and quotes in the system, expedite purchases while maintaining proactive communication with customersInvestigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers’ expectations and benefits of the Profit CentreAct as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customerReconcile daily cash transactions payments, prepare the bank deposit, and submit deposit paperwork for the National Support CentreObtain, review, verify and enter purchase and expense vendor invoices, debit memos and debit cancellations in the system for processing in an accurate and timely mannerPerform other tasks as requested by the Profit Centre ManagerQualificationsGrade 12 diploma or equivalent; College and/or University degree an assetA minimum of 2 years of experience with customer service or sales; plumbing, kitchen or bathroom showroom sales preferredValid driver’s licence with a clean driver’s abstractAbility to gain comprehensive knowledge of products on display at the Showroom, able to suggest appropriate product to suit customers’ needs and promote the value-added servicesKnowledge of kitchen and bath design trendsProficient in the use of Microsoft Office softwareOutstanding customer service and verbal communication skillsExcellent relationship building skills with customers, vendors, and teammatesAble to identify customer needs, provide solutions and close the salePossess excellent project management skillsAble to learn and operate the applicable software system used to process ordersPreferred Skills:Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showroomsAdditional InformationWhy Join Our Team?EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the wayIn addition, we will offer you:Great mentors and on-the-job trainingGrowth potential with competitive salary, benefits, and profit sharingA career with a solid, stable company with strong core valuesParticipation in our pension plan with employer contributionsWork-life balance and flex timeEMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas. #J-18808-Ljbffr