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Desktop Support Engineer F/H

2 months ago

Vaughan, Canada LGC Group Full time
ul>Full-timeDepartment: ITCompany Description

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. p>

The start date for this position will be Sept 30th, 2024 and the contract will for a duration of 6 months.

Job Description
  • Responding to tickets logged by end users for IT support related to hardware, software, and networking
  • Installing and configuring computer hardware, software, printers and scanners
  • Helping users install applications and computer peripherals, as well as diagnosing technical problems.
  • Traveling to other LGC locations or connecting via a remote link.
  • Working with the project team to assist in the Office move
  • Solving system and network problems and diagnosing hardware or software faults
  • Responding to call-outs in a timely manner
  • Providing support to end users via phone, email or in person
Qualifications
  • Previous knowledge of using ITSM software preferable
  • Knowledge of network security practices and anti-virus programs.
  • Preferably with 1 or more years related experience in IT Support. Some network knowledge will be an advantage.
  • Solid understanding of Microsoft Office 365
  • Excellent problem-solving skills and a customer focused attitude.