Customer Experience Associate

4 weeks ago

Kirkland, Canada TD Full time

Job Description Role: Customer Experience Associate Work Location: Kirkland, Quebec, Canada Hours: 37.5 per week Line of Business: Personal & Commercial Banking Pay: CAD 22.50 – 28.33 per hour (base) At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. We understand customer needs, identify opportunities to promote products and services, and ensure a positive customer experience. In This Role, You Will Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics. Understand and determine customer needs to recommend appropriate solutions while exercising discretion in confidential matters. Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and timely. Connect personally with customers to advise them clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time‑management skills for a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet. A go‑getter who can exercise initiative and is accurate and detail oriented while handling multiple tasks and changing priorities. A dynamic communicator with established customer experience skills capable of connecting verbally and in writing with different people calmly, courteously and effectively. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies allow colleagues to progress through the salary range over time as they advance in their role. If you are interested in building a career with TD, we offer regular development conversations, mentorship, training programs, and a competitive benefits package that includes health, retirement, and career development benefits. #J-18808-Ljbffr

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