Customer Experience Associate

1 week ago

Kirkland, Canada TD Securities Full time

Join to apply for the Customer Experience Associate role at TD Securities Location: Kirkland, Quebec, Canada Hours: 18.75 Line of Business: Personal & Commercial Banking Pay: $22.50 – $28.33 CAD per hour. TD provides fair compensation and opportunities for growth and skill development. Job Description At TD Canada Trust, we build deep relationships with customers and deliver positive experiences. The Customer Experience Associate processes transactions, advises customers, and promotes banking solutions. In This Role, You Will Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence Job Requirements High School diploma and/or 1+ years of relevant experience Undergraduate degree or equivalent is an asset Strong administration, organizational, planning and time management skills to work in a fast‑paced environment Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner Language Requirement (Quebec Only): Sans Objet We provide training, onboarding, and ongoing development opportunities. Benefits include health and well‑being, savings and retirement plans, paid time off, discounts, and recognition programs. Please let us know if you require accommodations. We look forward to hearing from you #J-18808-Ljbffr

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