Sales Engineer

Job Overview Sales Engineer role at Auvik. Why Join Auvik? You want to work at a company that is building impactful, relevant technology. Auvik's network management software helps IT teams automate time‑consuming tasks, streamline operations, and mitigate risk. It’s more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have essential visibility and control. You want to work with a leadership team that is transparent, trustworthy, experienced, knowledgeable, approachable, and consistently working hard to drive success. You want to work with a product customers love. People rave about what we’ve built. Our customers are smart, aspirational and highly technical. It pays to get the details right. You want regular opportunities for learning and growth. With ongoing feedback from leadership, Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you’re prepared for a great work experience. We also have programs designed to help you take the next steps you want for your career. You want the flexibility to manage your work your way. We’re a fully distributed team and we continue to support working from home (or the space you choose). We trust you to get the job done where you feel most comfortable and effective. Role Summary Love being a technical resource and using your natural curiosity and desire to help to solve problems and find solutions? Ready for a combination of proactive and reactive solution building? Then this may just be the role for you. Responsibilities Diving head‑first into the prospect’s business challenges and discovering opportunities to solve those challenges using Auvik’s products Supporting Auvik Account Executives through solution deployments and escalated technical support issues Applying software and networking knowledge, plus problem‑solving skills, to the integration of Auvik into core customer environments and third‑party products Conveying the value of Auvik by helping prospects augment their standard operating procedures, identify network issues on their locations or client sites, and improve business processes using Auvik Acting as an internal liaison between the sales, customer success, customer support, and product management teams Documenting unexpected behaviour in Auvik as discovered through customer calls Communicating experience from the field to the product and development teams, contributing to product design, improvements, and evolution Supporting the development of technical collateral in collaboration with the sales enablement, product marketing, and marketing teams Developing and maintaining strong relationships with customers, acting as a trusted advisor and technical resource Assisting in the preparation of proposals and presentations, ensuring alignment with customer requirements Staying updated on industry trends and product developments to effectively communicate value propositions Qualifications 4+ years relevant work experience with a formal education and/or comparable work experience in computer science or networking Experience in technical support with a network equipment provider or other networking industry vendor is highly desirable Hands‑on experience with at least one element of network design, network management/administration, or network deployment Excellent communication and presentation skills, with the ability to convey complex technical concepts to non‑technical audiences Proven ability to build and maintain relationships with customers and internal stakeholders Problem‑solving skills and the ability to think creatively to address customer challenges Experience with SaaS solutions and cloud technologies is a plus Familiarity with Auvik’s product offerings and competitive landscape About Auvik Auvik makes network management easier. Our software provides the visibility and automation IT professionals need to focus on the work that delivers the greatest value to their organization. Today, Auvik helps IT teams manage more than four million devices on over 50,000 networks worldwide. Auvik is one of the fastest growing North American technology companies, a winner of the Deloitte Technology Fast 50 and Deloitte Fast 500, and was recognized as the #1 ranked Canadian company in the FT Americas’ Fastest Growing Companies list. We’re focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process. Don’t have a working webcam? We will help you find a space you can interview from. Have kids or pets in the background? Don’t worry about it. Just let us know what you need and we will make it work. Compensation & Benefits At Auvik, our compensation philosophy is to be market competitive, reward performance, reflect our commitment to equity, and maintain transparency with our employees. Compensation offered for candidates in this role is based on job‑related skills, knowledge, and experience. In addition to cash compensation, all full‑time employees are granted stock options to share in Auvik’s future successes. Auvik employees are eligible for additional benefits and programs including a comprehensive health and dental benefits plan, wellness spending account, a matching program, flexible paid time off, paid parental leave program, and remote working subsidies. Salary Range: $75,000 — $98,000 CAD. EEO Statement Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. 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