Sales Engineer

Summary As a Sales Engineer at Global Payments, your role is pivotal in bridging technical solutions with customer needs. Collaborating closely with the Sales Team, you will leverage your expertise to understand and address client requirements. Through product demonstrations and presentations, you will guide prospects through the capabilities of our offerings, ensuring seamless implementation, fostering customer satisfaction, and driving successful sales outcomes. Our Sales Engineering Team works directly with sales teams, clients, and partners to evaluate needs, propose internal or partner‑sourced solutions, and provide all technical consulting throughout the full sales cycle. Duties and Responsibilities Collaborate with internal and external stakeholders across time zones and geographies. Manage resources for Sales Engineering calls. Ensure quick turnaround in accommodating sales engineering requests from sales & partner organizations. Provide the sales team with the necessary technical expertise to enable them to sell our products. Identify enhancements and prioritize features, justifying them in collaboration with the Product Team. Provide consultative support to key stakeholders and act as a product evangelist. Perform technical discoveries with partners and customers as needed, delivering feedback to Product Management. Stay up‑to‑date with product knowledge, becoming a subject matter expert. Map customer requirements to our product offerings. Accelerate opportunities through the funnel by providing solutions in the presales process. Help sell solutions through compelling software demonstrations for partners, prospects, and clients. Deliver custom product demonstrations focusing on key business drivers. Support sales effort by answering RFPs. Acquire end‑user feedback and product ideas for development. Collaborate cross‑functionally across sales, marketing, implementation, and product development, sharing feedback and updates on product/feature enhancements & releases. Architect solutions that address client and partner needs via our payment gateway and acquiring services. Maintain expertise in all e‑commerce, in‑person, and omnichannel payment and acquiring solutions. Define and articulate technical best practices to clients and partners. Partner with sales to acquire new clients and upsell/cross‑sell existing clients. Articulate how our solutions meet client and partner needs and requirements. Provide technical guidance throughout the sales cycle to drive opportunities to close. Engage internal teams including Product Management, Product Development, Client Support and Marketing to relay market feedback and input into new solution design. Periodically lead internal product training sessions to sales and client‑facing teams. Participate as a subject matter expert at industry conferences, trade shows, client events and summits. Participate in ongoing sales and technical process improvement initiatives within the company. This list is not all‑inclusive; additional duties may be assigned by the Department Head. Qualifications 5+ years of technical experience, at least 3 of which are within the payment industry. Strong experience in the technical aspects of e‑commerce, mobile and/or POS. Technical background or related discipline (or equivalent experience). Strong experience in learning and explaining integrations to payment systems, including navigating platform and card brand specifications. Ability to travel up to 35% to meet with clients or team members. Bilingual in French is a big asset. Desired Skills and Capabilities Confident speaker with ability to present, interact, and connect with executives, engineers and other technical contacts. Natural ability to understand and articulate complex concepts clearly and concisely. Must be a great team player. Familiar with API integrations including JSON RESTful web services. Ability to develop and articulate client requirements and architect technical solutions that satisfy those requirements. Strong personal desire to improve and expand technical and industry‑related knowledge. Strong knowledge of industry‑leading e‑commerce payment solutions. Excellent verbal and communication skills. Excellent analytical and problem‑solving skills. Excellent self‑investigation, research, and troubleshooting skills. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Benefits Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ “The position listed in this requisition is ineligible for the referral bonus award program” #Remote Referrals increase your chances of interviewing at Global Payments Inc. by 2x #J-18808-Ljbffr