Manager, Ticketing Operations

MANAGER, TICKETING OPERATIONSPermanentFull-timeTicketing & Customer RelationsTIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.We are currently hiring for the position of:MANAGER, TICKETING OPERATIONSReporting to the Director, Ticketing & Customer Relations, the Manager, Ticketing Operations oversees the creation and configuration of events, memberships, and donations, and manages on-sales within Archtics and HOST ticketing systems. The role is responsible for ticketing operations across year-round TIFF programming, third-party and rental events, and the Festival, including ticket inventory, Festival accreditation, and operational reporting. Acting as a key liaison with internal teams, external partners, and system vendors, the Manager ensures operational efficiency, a seamless customer experience, and alignment with TIFF’s strategic goals. The ideal candidate combines strong project management skills with excellent communication, analytical, and technical capabilities.RESPONSIBILITIESManage the day-to-day operations of the administrative ticketing team. Define processes and approaches, and help the team refine them when issues or inefficiencies are found.Work with the Director, Ticketing & Customer Relations, to define and implement processes for ticketing and RSVP management, ensuring effective execution and clear communication with internal teams and external audiences.Lead by example in team management and development, fostering a “one team” approach, maintaining departmental integrity, and empowering team members with opportunities for growth and learning.Translate business needs into system realities by managing and improving structures, seating, holds, and pricing for all TIFF activities.Represent ticketing interests in multi-departmental committees and working groups.Continuously improve the audience ticketing experience by implementing new options, technologies, and best practices.Communicate and collaborate with internal teams and clients to fulfill internal and third-party event creation and ticket requests.Establish timelines and identify requirements for Festival deliverables in collaboration with internal teams.Work with vendors to ensure scanning and ticketing operations are properly set up for all Festival venues.Create Festival accreditation and provide press and industry screening reports in partnership with other internal departments.Use troubleshooting techniques and tools to promptly resolve issues in ticketing and adjacent systems, escalating to IT or leadership as appropriate.JOB GRADE & SALARYJob Grade 3$60,000-$72,000/ AnnuallyTARGET CONTRACT DATESDecember 15, 2025WORK LOCATIONOffice Location: 350 King Street West, Toronto, ON M5V 3X5Weekly in-office requirements:Minimum 3 daysFestival Office Requirements: Full-time during FestivalMINIMUM REQUIREMENTSExperience & Knowledge5+ years of experience building events in ticketing systems and/or managing customer-transactional databases.Proven experience managing ticketing for multiple event types, including year-round programming, third-party/rental events, and festivals.Previous experience with Ticketmaster products (e.g., Archtics/Host) is an asset.Previous experience managing a customer-facing online e-commerce platform.Previous experience managing a team is preferred.Familiarity with CRM systems, reporting tools, and other event management software.Technical & Operational SkillsStrong ability to work confidently with intermediate-level database/spreadsheet tools and concepts (e.g., pivot tables, joins, reporting).Experience with ticket inventory managementFamiliarity with Adobe products, such as InDesign, Photoshop, and IllustratorAbility to understand, implement, and enforce rules around online access and sale structure.Ability to interpret sales data and operational reports to inform decisions and optimize performance.Project Management & Organizational SkillsStrong project management skills with experience in planning and executing events.Demonstrated ability to manage multiple priorities and projects with varying deadlines.Self-starter with excellent problem-solving skills and the ability to work independently.Demonstrated pride in accuracy, efficiency, and attention to detail.Communication & LeadershipExcellent verbal and written communication skills, with the ability to liaise effectively with internal teams, external partners, and vendors.Ability to foster a positive, innovative, and collaborative work environment.Mature personal judgment, professionalism, and diplomacy, with the ability to perform well under pressure.Work Conditions / Additional RequirementsAdaptable to a flexible work schedule, including some evenings and weekends, with mandatory availability during August and September for Festival operations.This position also requires participation in a year-round on-call schedule.This position requires being in the office on a regular basis.Additional duties as assignedHOW TO SUBMIT & APPLICATION DEADLINEAll applications must be submitted online through TIFF’s Career Centre.Please upload your cover letter and resumé as PDF(s), before the deadline of Friday November 14th, 2025.CLOSINGWe thank everyone who applies for their interest, but only candidates selected for an interview are contacted.Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment visas; however, TIFF considers and welcomes individuals on time-limited visa status for this position. For consideration to those on time-limited visa status, your visa must allow you to complete the full contract.Please send any questions via e-mail only to careers@tiff.net.TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested. #J-18808-Ljbffr