Infrastructure Analyst

Job Description

Job Summary Reporting to the Manager Infrastructure and Telecommunications, the Infrastructure Analyst is responsible for providing technical expertise in infrastructure related designs, troubleshooting and solutions, and to ensure security, high availability and operability of mission critical IT backbone infrastructure for all Regional Departments, Agencies, Boards and Commissions (ABCs) and other shared service partners.

Education Bachelor’s degree in Information Technology, computer Science, related discipline and/or equivalent combination of education and experience.

Knowledge Minimum 5 years’ experience in a medium to large sized IT infrastructure enterprise environment.

Knowledge of Microsoft products, such as Windows Operating Systems, Messaging and Collaboration, Office Productivity Suites, Security Product Suites, Unified Access Gateways, Citrix enterprise products including XenApp, VMWare Virtual Infrastructure such as ESXi, , VDI, VCENTER, Enterprise LAN/WAN/Wireless technologies and methodologies, networking products such as Nortel and Cisco firewalls, DMVPN Routers & switches, SAN storage and backup solutions.

Enterprise class server hardware and software including administering Mobile Device Management systems, and familiar with business continuity/disaster recovery strategies

Other Microsoft Certifications (such as MCPITP in server technologies), Cisco CCNA, VMware VCP, PMP or others) is preferred.

Responsibilities Ensures the high availability, integrity, maintenance, and ongoing operational functions of the Region’s data centers and their components, including a wide range of Information & Information Technology systems, Enterprise applications, Enterprise databases & content across the Corporation and for ABC’s (50% of time). Ensures the availability of all corporate applications and highly sensitive and confidential information, such as PeopleSoft, Kronos, Financial Systems, Microsoft Messaging and Collaboration/Mobility Services, all external public facing applications housed at the Region.

Ensures the integrity, availability, configuration, and security of servers and wide area network infrastructure across the Region’s primary data center and secondary Disaster Recovery site(s).

Maintains optimal and resilient data centers and networking environments, capacity planning, security measurement, and performance tuning of networks and systems.

Identifies and resolves service or performance issues.

Ensures the high availability of multiple enterprise storage systems (SAN’s), servicing all Regional server systems, and all departmental, divisional, and personal drive network resources.

Initiates changes to ensure legislative compliance for systems, to mitigate risks, to improve internal and public services, and enhance efficiencies.

Supports the Regional Emergency Operations Centre (REOC) as it relates to all IT Infrastructure services, including all backend servers, local and wide area network services and application availability.

Provides technical support to information technology tools, software and hardware technologies.

Implements, installs and sustains network operating systems, software/applications, tools, network switches, routers, firewalls, and backend servers, including upgrades, firmware/software updates, and patching of server devices (30% of time). Periodically conducts technical investigations, audits and prepares investigation reports for senior management and Human Resources and management from other departments.

Provides research support on network/technology improvements and updates, keeping abreast of latest technology and standards.

Researches, evaluates and makes recommendations on network designs (LAN, WAN, Wireless), Firewall, Intrusion Prevention System (IPS), and server operating systems.

Contributes to the development of Regional standards for system security and internal process/audit controls.

Contributes to the creation and sustainment of technology frameworks (e.g. regional/corporate architectures, methodologies, tools, techniques and standards).

Evaluates existing conditions, identifying technical requirements, researching and evaluating alternatives, and providing recommendations.

Forecast future growth demand and provides recommendations.

Provides technical support to the disaster recovery team; developing, testing implementing, and updating related divisional recovery and protection plans (10% of time). Provides infrastructure support for backup and disaster recovery purposes.

Ensures availability of systems through active monitoring, in the event of a failure occurring in order to meet current RTO/RPO’s.

Provides administration and support for the enterprise backup solution, ensuring data integrity and usability

Assists in managing vendor and contractor relations (5% of time). Assists in selection and recommendation of technical solutions and professional services.

Manages vendors and contractors in the overall solution delivery process

Plans, executes and manages infrastructure-related IT projects (5% of time). Leads technical project teams comprised of members from other Regional Departments/divisions.

Recommends procedures, data integration, data security, storage arrays, network infrastructure, and/or common software required to meet resource, project and program specific requirements.

Special Requirements In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.

Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.

Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values of service, honesty, choice, partnership and respect.

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