Infrastructure Analyst

**Division**:
I.T. Solutions

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

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**Job Summary**:
Reporting to the Manager Infrastructure and Telecommunications, the Infrastructure Analyst is responsible for providing technical expertise in infrastructure related designs, troubleshooting and solutions, and to ensure security, high availability and operability of mission critical IT backbone infrastructure for all Regional Departments, Agencies, Boards and Commissions (ABCs) and other shared service partners.

**Education**:

- Bachelor’s degree in Information Technology, computer Science, related discipline and/or equivalent combination of education and experience.

**Knowledge**:

- Minimum 5 years’ experience in a medium to large sized IT infrastructure enterprise environment.
- Knowledge of Microsoft products, such as Windows Operating Systems, Messaging and Collaboration, Office Productivity Suites, Security Product Suites, Unified Access Gateways, Citrix enterprise products including XenApp, VMWare Virtual Infrastructure such as ESXi,, VDI, VCENTER, Enterprise LAN/WAN/Wireless technologies and methodologies, networking products such as Nortel and Cisco firewalls, DMVPN Routers & switches, SAN storage and backup solutions. Enterprise class server hardware and software including administering Mobile Device Management systems, and familiar with business continuity/disaster recovery strategies
- Other Microsoft Certifications (such as MCPITP in server technologies), Cisco CCNA, VMware VCP, PMP or others) is preferred.

**Responsibilities**:

- Ensures the integrity, availability, configuration, and security of servers and wide area network infrastructure across the Region’s primary data center and secondary Disaster Recovery site(s).
- Maintains optimal and resilient data centers and networking environments, capacity planning, security measurement, and performance tuning of networks and systems.
- Identifies and resolves service or performance issues.
- Ensures the high availability of multiple enterprise storage systems (SAN’s), servicing all Regional server systems, and all departmental, divisional, and personal drive network resources.
- Initiates changes to ensure legislative compliance for systems, to mitigate risks, to improve internal and public services, and enhance efficiencies.
- Periodically conducts technical investigations, audits and prepares investigation reports for senior management and Human Resources and management from other departments.
- Provides research support on network/technology improvements and updates, keeping abreast of latest technology and standards.
- Researches, evaluates and makes recommendations on network designs (LAN, WAN, Wireless), Firewall, Intrusion Prevention System (IPS), and server operating systems.
- Contributes to the development of Regional standards for system security and internal process/audit controls.
- Contributes to the creation and sustainment of technology frameworks (e.g. regional/corporate architectures, methodologies, tools, techniques and standards).
- Evaluates existing conditions, identifying technical requirements, researching and evaluating alternatives, and providing recommendations.
- Forecast future growth demand and provides recommendations.

**Provides technical support to the disaster recovery team; developing, testing implementing, and updating related divisional recovery and protection plans (10% of time).**:

- Provides infrastructure support for backup and disaster recovery purposes.
- Ensures availability of systems through act