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Project Engineer

3 months ago

Ajax, Canada Swegon North America Full time
Job Summary

Project Engineering strives to provide an outstanding customer experience through the effective management of multiple projects. The Project Engineering Representative/Customer Success Coordinator ensures customer satisfaction, providing technical expertise and post-sales support, while optimizing customer retention and loyalty.

Assigned to a backlog of technical projects, the Project Engineering Representative collaborates closely with cross-functional teams, including sales, design, and operations, to ensure timely and budget-compliant execution.

Responsibilities
  1. Establish positive relationships, serve as the primary project contact, and provide regular updates on status, risks, and milestones.
  2. Collaborate with stakeholders to define project scope and objectives, overseeing the entire project lifecycle from booking to closure, including timelines, budgets, and resource coordination.
  3. Responsible for project scope accuracy.
  4. Review project requirements, communicate specifications to the engineering team, and ensure timely execution.
  5. Efficiently track, document, and consolidate project information, managing contract terms and conditions in line with client and company needs.
  6. Maintain accurate project documentation, including plans, schedules, reports, and change logs.
  7. Manage site visits, sign-off letters, and post-order processes such as billing and invoicing.
  8. Address concerns promptly and develop and implement risk mitigation plans for smooth project execution.
  9. Responsible for compliance with the requirements of the in-house Quality Management System and identify continuous improvement opportunities.
  10. Participate in post-project reviews to extract lessons learned and enhance future practices.
Qualifications
  1. Bachelor's degree in business administration, engineering, or a related field (advanced degree preferred).
  2. Knowledge of project management principles and practices, including project planning, budgeting, and risk management.
  3. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, suppliers, and stakeholders.
  4. Engineering or technical background, with the ability to understand and communicate the engineering requirements of the project to all stakeholders.
  5. Strong analytical and problem-solving skills, with the ability to identify and manage project risks and issues.
  6. Excellent planning and organizational skills, with the ability to manage multiple projects and priorities simultaneously.
  7. Knowledge of the industry or market in which the company operates.
  8. Proficient in customer relationship management software and tools, such as Microsoft Dynamics.
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