Lead UX Designer

2 months ago

Mississauga, Canada Accoravillage Full time
At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Life in all its fullness for every child.

You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:

For Children. br/>

Reports to: Head of Design

Position Term: Full Time Permanent

Primary Location: Mississauga, Ontario, Canada

Workplace Type: Remote

We are seeking a dynamic and innovative Lead UX Researcher for our Mass and Specialized Market projects and digital products. This pivotal role will report directly to the Head of Design and play a critical role in steering our digital product design strategy. The successful candidate will be instrumental in shaping the user experience of all our product offerings through a comprehensive understanding of our existing and future supporters, ensuring they align with our mission and brand values.

This role involves creating UX research and user testing programs that support the design and development of experiences from strategy to execution that are aligned with organizational objectives. While direct reports from other teams are not part of this role’s immediate structure, the Lead UX Researcher will serve as an advocate and support system for designers, developers, product managers and owners alike across various business units, facilitating knowledge sharing and contributing to design excellence.

  • Design Leadership and Strategy: Lead the implementation and operation of research programs for our internal and external portfolios of products, providing critical user insights that will inform and guide our product ideation and roadmaps. Proactively prioritize research projects for continuous improvement and learning to optimize and maximize its impact on business objectives.
  • UX Research Craft: Serve as a role model with care and devotion, from expertly crafting the perfect survey question to navigating the most difficult user interview. Employ best-practice methodologies and industry tools to collect, analyze, synthesize, and interpret complex data into rich, comprehensive, and meaningful insights. Develop a playbook and templates that can adapt and scale across business units to demonstrate impact. Manage and curate research repository to democratize user insights. Create and manage a testing lab and participant pool to support ongoing and ad hoc user testing to optimize, maximize, and evolve our product offerings.
  • Community of Practice: Establish and run a UX Research Community of Practice within the organization, fostering an environment of learning, sharing, and collaboration across different team members to increase data-informed decision-making.
  • Communication: Present qualitative and quantitative data that are clear and actionable. li>
  • Advisory and Support: Act as a trusted advisor and source of support across business units. Encourage professional development and skill enhancement through regular feedback, workshops, and training sessions to empower cross-functional teams.

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