Senior Customer Service Representative

Join to apply for the Senior Customer Service Representative (bilingual) role at Canada Life 1 day ago Be among the first 25 applicants Permanent Full Time Position Summary We are looking for a Bilingual (English and French), experienced Life and Health Insurance Senior Customer Service Representative to provide best-in-class service to our customers. In this role, you will be responsible for answering customer inquiries via telephone and email and managing a variety of tasks such as reviewing current coverages and plans, assessing product needs and usage, and updating client file information. This position is hybrid and open in Montreal, Regina, Winnipeg, London and Toronto. Hours of Operation are Monday through Friday 8am-6pm. We would require you to be available between these hours. Responsibilities Responding to incoming calls and emails from existing clients Making outbound calls to existing clients Providing customers with detailed information about policies and products Maintaining internal database records Requirements Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs. Excellent written and interpersonal communication skills Previous experience working as a customer service representative in a fast-paced environment Post-secondary degree or equivalent experience In-depth knowledge of Life and Health Insurance products Friendly and professional demeanor with the ability to remain calm in stressful situations Previous experience, and strong aptitude, with main-frame systems, Microsoft Office, record keeping/data tracking skills Previous background in sales, telephone sales or marketing preferred Ability to explain detailed policy concepts in a simple way Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website The base salary for this position is between $40,300.00 minimum and $67,000.00 maximum annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. Accommodations for Reasonable Requests We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com. #J-18808-Ljbffr