Customer Support Specialist
3 weeks ago
Job Purpose As a Customer Support Specialist at Inoria, a CallTower company, you will play a pivotal role in delivering professional, customer-driven technical support services while adhering to established service levels. You will be the primary point of contact for customers, addressing their inquiries and resolving issues with expertise and efficiency. Your responsibilities will include providing technical support on telecommunications solutions, implementing customer-specific solutions, and managing technical aspects of projects to ensure timely completion and customer satisfaction. You will maintain up-to-date product knowledge, contribute to training and documentation, and collaborate with other teams to enhance service quality. Additionally, you will assist with specialized product issues and contribute to software development as needed. This dynamic role requires a blend of technical proficiency, customer service skills, and project management capabilities to ensure exceptional customer experiences and the smooth operation of telecommunications services. Duties To research, resolve and respond to questions received via telephone, email, web and web chats in a timely manner, in accordance with current standards To assist in the resolution of user and support issues amongst client sites to assist in a timely distribution of knowledge back to the customer base To be the client’s principal support specialist by responding to queries via telephone, email, web, and web chats in a timely manner, in accordance with current standards To assist in the resolution of user and client support issues To set appropriate customer expectations and fulfill customer commitments To acquire and maintain current knowledge of relevant product offerings and support policies in order to provide customers with technically accurate solutions. To contribute learnings to company-wide knowledge base To participate in team projects that enhance the quality and efficiency of support services Provide front-line support for clients using the CCaaS platform, resolving technical issues via phone, email, or ticketing system. Troubleshoot common issues with call routing, agent connectivity, IVRs, and WFM integrations; elevate complex cases as needed. Log and track support tickets, ensuring accurate documentation and timely follow-up in line with SLAs. Monitor system health and proactively alert clients to outages, updates, or performance concerns. Assist with onboarding, setup questions, and client training on platform features and tools. Collaborate with internal teams to resolve issues and relay client feedback. Contribute to knowledge bases and stay current on product updates and support best practices. Other duties as assigned by management. Essential Skills and Experience Bachelor’s degree or Certificate in Computer Science or related field In-depth knowledge of Microsoft Windows, MS-Exchange and Active Directory, Microsoft SQL Knowledge of Genesys software platforms (PureConnect, PureCloud) Experience with Microsoft CRM and VoIP is an asset Knowledge of telecommunication networks (PRI, MPLS, SIP Trunking) Strong communication and problem-solving skills Ability to participate in internal development projects Ability to participate in client integration projects Desire to continually enhance technical and professional skills Fluently bilingual: English and French is a must. #J-18808-Ljbffr
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Customer Support Specialist
4 weeks ago
Montreal, Canada Z953 Full timeAt Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment? Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level...
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Customer Support Specialist
3 weeks ago
Montreal, Canada Z953 Full timeAt Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment? Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1...
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Spécialiste Service Client
2 weeks ago
Montreal, Canada 21TSI Full timeJoin to apply for the Spécialiste Service Client (Bilingue) / Customer Support Specialist (Bilingual) Customer Support role at 21 TSI 21 TSI is rewriting the rules and shaping the future of the sports industry. In just five years, we've launched Maddle, Montreal Weights, Ascend, and Nordik Recovery, and fulfilled over 100,000 orders across Canada. Today,...
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Customer Support Specialist
2 weeks ago
Montreal, Quebec, Canada MarginEdge Full time $40,000 - $80,000 per yearPLEASE APPLY HERE DIRECTLY: https://marginedge.freshteam.c...We're seeking talented folks to join our team and help customers in the US and Canada succeed and become passionate about our platform. The Customer Support Specialist role is ideal for someone with great communication skills, firsthand knowledge of the restaurant industry, and a solid...
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Senior Customer Support Specialist
2 weeks ago
Montreal, Quebec, Canada CallTower Full time $90,000 - $120,000 per yearApplyDescriptionJob Purpose:As a Senior Customer Support Specialist at Inoria, a CallTower company, you will be instrumental in delivering advanced, customer-driven technical support services while adhering to established service levels. You will act as a key point of contact for customers, addressing complex inquiries and resolving issues with a high level...
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Montreal, Canada Alcumus Full timeA leading service provider in Montreal is seeking a Customer Service Specialist to provide personalized support to contractors. The ideal candidate will be trilingual in French, English, and Spanish, with experience in customer service. You will guide contractors through the SafeContractor platform, ensuring compliance and satisfaction. This role offers a...
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ERP Support Specialist — SaaS Customer Success
4 weeks ago
Montreal, Canada Acumatica APAC Full timeA leading cloud ERP solutions provider in Montreal is seeking an Entry-level Application Support Specialist. You will interact with partners and customers to ensure satisfaction by providing technical support and coaching. The ideal candidate should have a college degree in a relevant field, experience in ERP systems, and strong communication skills. This is...
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ERP Support Specialist — SaaS Customer Success
4 weeks ago
Montreal, Canada Acumatica APAC Full timeA leading cloud ERP solutions provider in Montreal is seeking an Entry-level Application Support Specialist. You will interact with partners and customers to ensure satisfaction by providing technical support and coaching. The ideal candidate should have a college degree in a relevant field, experience in ERP systems, and strong communication skills. This is...
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ERP Support Specialist — SaaS Customer Success
4 weeks ago
Montreal, Canada Acumatica APAC Full timeA leading cloud ERP solutions provider in Montreal is seeking an Entry-level Application Support Specialist. You will interact with partners and customers to ensure satisfaction by providing technical support and coaching. The ideal candidate should have a college degree in a relevant field, experience in ERP systems, and strong communication skills. This is...
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Product Support Specialist
4 weeks ago
Montreal, Canada Corpay Full timeJoin to apply for the Product Support Specialist role at CorpayJoin to apply for the Product Support Specialist role at CorpayGet AI-powered advice on this job and more exclusive features.This range is provided by Corpay. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$50,000.00/yr -...
