Lead, Disability Management

1 month ago


Pickering, Canada The Body Shop International Limited Full time
p>The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. p>

Your role in a nutshell

As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you’ll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

  1. Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed.
  2. Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
  3. Communicate effectively & act as a flexible & responsible role model to your team.
  4. Working with the Store Management team to:
  1. Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life.
  2. Ensure development of customer loyalty to further build The Body Shop brand.
  3. Meet sales & performance targets.
  4. Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants.
  5. Ability to multitask, manage time & work flexible hours.
  6. Ability to work independently with minimal direction.
  7. Training hours for you & your team as needed.
  8. Ability to make connections with Community Partners to drive local activism.
  9. Opportunities to grow within the Brand.
  10. Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.

Talent Drivers

  1. Collaborative Skills
  2. Purpose
  3. Personal Conduct
  4. Leadership
  5. Commerciality

We believe in a world where all people are seen, valued, supported, represented at every level, & can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all.



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